Hotel St Francis

Great stay! Year after year!

Great place to stay

I was in Santa Fe for Indian Market, which I attend every August. Loved this hotel, but will not stay here again. The entire check-out experience on the last day of the Market was shockingly sub-standard. The polite but poorly trained staff did the very best they could under difficult circumstances. When I went to check out, there was no one in sight. I finally saw a member of the housekeeping staff and asked her if anyone was around. A GUEST nearby told me there was one guy working and was out helping someone. He finally returned, clearly frazzled, but polite. Doing the best he could. I then went out to the Valet, where, again, no one was to be seen. All told it took 25 minutes for me to get my car, because they had 1 guy working. Again, he was clearly doing the best he could. All the kids working on the staff are nice and polite but have ZERO professional training in customer service, hotel management, how you speak to guests, etc. This hotel NEEDS to have more than 1 person at reception and valet. Ironically enough, I also stayed at a Best Western in Albuquerque where all the staff were kids in their 20s, and every single one of them were well-trained in hotel management etiquette. It was very impressive. For the amount the Hotel St. Francis charges for rooms, it was unacceptable. They should do better.

it was great

Absolutely loved our stay in this beautiful historic hotel. Lovely accommodations and the staff were all incredible! We all Highly recommended!

Rooms are small but very clean and charming. Staff is responsive to needs and location is excellent.

Everyone is very friendly starting from the valet attendant to the restaurant.

I love this hotel for its charm

Better to inquire about it to make sure is over or you are not given a room on that side, Also need full length mirror in rooms or at least per floor .

Only redeeming quality was that staff was super nice. Not sure it was worth the expensive rate we paid Felt like YMCA with a bed

Super helpful and friendly staff! Too many positive details to list here. Great location,too.

The hotel is exceptional when it comes to the staff and cleanliness. The room are very comfortable. The hotel does not have many amenities but make it up in the staff's willingness to make their guest comfortable.

Exceptional

Excellent location. First room was spacious with a bathroom that needed refurbishing. Second room was small but had a terrific bathroom, fully refurbished.

Yes

Overall a very nice facility very close to all things down town Santa Fe. This is an old hotel so don’t expect high end amenities, or super modern upgrades. Bathrooms have a step up from the bedroom so be careful with this. Only one mirror in the room. Air conditioner is analog and room gets humid off and on at night.

We were in Santa Fe for a wedding. The Hotel St. Francis is in the historic district and within walking distance of the multitude of stores and restaurants (you are steps from Cafe Pasqual!). The rooms are spacious enough for two. There is a bar on the premises that is worth a visit. A great place to spend a few days.

One of the 3 worst rooms i have ever had a stay after traveling world wide. We did not stay the 2nd night. We checked out and went to another property. We have had much better rooms at La Quinta at less than half the price. Dont stay here just because it is a block from the square. Stay just another 2 blocks away for better properties and you can still walk to the square. There is also public parking available if you stay further out.

Bathrooms are tiny though Rooms were quiet Beds were nice Location super good for wandering the plaza!

The staff was excellent and the rooms were very comfortable. This hotel doesn’t have room coffee makers or room service and the only way to get a cup of coffee in the morning is to go downstairs to the lobby. The coffee was good but in convenient. The bar does not open till 3:00 PM so there is no place to just sit and relax with snacks and food.