Hilton Cabo Verde Sal Resort

The welcome was super amazing!! The team in general is super helpful and ready to assist. Nothing. Everything was superb

Staff was friendly, location great, the whole hotel area was just very beautiful, big pool, room was spacious and clean. They did an amazing surprise for me for my birthday so extra thank you for that! Breakfast was amazing. Dinner options were some days great, some days a miss.

Staff made a few mistakes but instead of acknowledging it they became a little aggressive. For instance they did not charge us the room costs during the check- in process, which appears to be their standard (their mistake) instead of acknowledging it they send us a mail under the door saying that we should pay otherwise immediate eviction (they did not use this word but same meaning) that I found almost offensive. Also in what world you pay during the check-in?? Either you pay at booking or at check out. This is the typical procedure. Anyway if we would have known, we would have respected their procedure. Also they ask you to put a deposit for the expenses in the hotel. Another mistakes they did at the check in, nobody told us. So we had to pay for expenses at the restaurants etc. The first time we got dinner at the complementary restaurant we asked for a bottle of wine and we wanted to charge on the room. The guy at the cashier desk was rude and aggressive even though we where very collaborative. We just needed to go to the room to pick up the credit card. The same guy (probably the restaurant manager or room manager) has been always not really welcoming and smiling. Always pretty rude and aggressive. To be honest you don't expect that experience in an Hilton. The guys should not work facing client. Not his job! Also, long lines to accommodate for dinner an the restaurant. Almost 30 minutes waiting. And cherry on the cake, 14 euros to rent the bicycles... 14 euros!!!! Basically the cost to buy them. A lot of falls from grace for an Hilton honestly!!

Overall a good stay. Loved that an employee snuck into the room and left a welcome slice of chocolate cake. Excellent breakfasts—both at the buffet and at the Hilton restaurant by the beach. Nice pool and gym. Friendly service. House cleaning left/forgot a comforter and pillow (presumably from another room for cleaning) on the bed. There were lots of on the floor and there was a loss of hot water. The hotel took care of all these issues promptly after we reported them.

The problem in the room was the shower. It had mold/mildew all in the shower tiles. I feel like it needs some upgrading in the room. So of the couches had stains and pen marks. The wood furniture is dated.

Beautiful property in a very nice location. Spacious rooms with a very nice pool and beach area. Staff is a bit slow, not all speak English.

The hotel looks amazing with the palm trees and pool, it really gives a relaxing vibe. Breakfast was incredible, lots of variety and staff super friendly and hard working. The area is very quiet. The room and bathroom need some maintenance.

Very good

Delicious food ( especially Bounty restaurant ) and amazing beach

Superb

The breakfast was very nice with plenty of options. The staff was super friendly and great, overall the vibe was very relaxed. I must add that I think they really made effort to process the feedback because all the things we read previously about the beds at the pool and headboard of the bad that would be dated and old towels, we did NOT see. Everything seemed very updated actually! Would highly recommend also because of the relaxed vibe overall. Airport transfer is not necessary at all, with a taxi that is very easy to get at both the airport and the hotel, it’s 20euros one way. Hilton transfer is double that price. Just get a taxi

Superb

The location the breakfast and the staff in the dinning room especially at breakfast The beach looks amazing but it’s not swimming water. Pool is cold in December

A cozy place, the beach is excellent, and the staff is friendly. I could come again! I recommend the full board option instead of just breakfast, it was awesome There were three of us, but we got a room for two (towels for two, two beds). Allergens were not mentioned at breakfast, lunch, or dinner. As someone following a gluten-free diet, I would have appreciated that.

Very good

Nothing. 1) Untruthful information about the room you paid for. The hotel staff told me "it's Booking's fault because Booking want to sell the room" 2) Poor choice of food and quality. I got food-poised after eating in the main restaurant. The manager told me they would send me a survey regarding this matter because they treat it seriously. Of course, they didn't send me anything. 3) Poor cleaning - the floors weren't cleaned properly, they were sticky and covered in dust & bugs. 4) Staff is mostly not helpful - no one knows how to help you. They always ask you to wait and call a manager if he is onsite. If he's not you always need to wait and remind them about your problems. 5) Smell from the restaurants if you live in the nearby rooms - I guess they have gigantic problems with ventilation. 6) They ignore messages, calls and lie about sending the refund. The staff confirmed that I will receive the refund for the days I didn't stay but 30 days later they call me and ask for my IBAN to actually send me the refund - it means they lied to me & Booking.com that they sent me money 30 days ago. Disclaimer - even after this call they didn't send me the refund - Booking.com sent it me instead. 7) On Booking.com it says "you will pay at the property" and then you see that you actually need to prepay for the hotel but there is no information on how to do that. After calling the hotel several times and sending them messages/emails, they sent me a link to a 3d party payment system that looked like a phishing website and the total sum was way bigger than I was supposed to pay. I started calling and sending them emails and messages with the question "why should I pay more than it's said on Booking.com" but they just decided to send me a warning message that I have 1 day to pay the total sum otherwise they cancel the booking.

My stay was perfect in every way. I could write here all the details of this magnificent stay but I would simply say to you: Go and spend a few days there and you will understand my feeling of total satisfaction. Everything is perfect and the SPA is fabulous.

Very good

Superb

Good