The Ritz-Carlton, Santiago

Great service. Wonderful restaurant. Location is next to the subway. Very beautiful rooms.

We arrived late and the Ritz checked us in and informed us the kitchen was still open. We also departed late in the day and they allowed us to use the gym & spa after checking out. Great buffet breakfast daily. Front desk very helpful. Nothing

Very nice property in a quiet neighborhood. Very friendly front desk officers and concierge.

The staff have all been excellent.

Beautiful , well located and with a great team at administration , concierge and front desk . They helped me to prepay the stay , to find a NYE party , they made our stay memorable

Beautiful property, centrally located. No umbrellas on the rooftop terrace, where people gather to relax and tan. But, during intense heat, there is no refuge from the sun. When questioned (by several guests), the staff was unable to explain why.

A fabulous hotel that provides the best service around. Good location to reach places of interest. We arrived very early and our room was not ready but we were allowed to use the spa and lounge and have an extensive breakfast. Nothing

Service excellent. Food at restaurant excellent. Good buffet breakfast Key at room did not work and had to call maintenance.

The bar was understaffed and the staff tempers were getting out of control.

Nothing

The location is perfect: safe, central, and surrounded by great restaurants and shops. But honestly, I barely wanted to leave the hotel! The rooftop pool and spa area were absolute highlights, a peaceful oasis with stunning city views. Breakfast was another unforgettable experience: everything was fresh, delicious, and beautifully presented. This hotel combines luxury with warmth in a way that’s rare to find. It made my trip to Santiago even more special, and I can’t wait to return. Highly, highly recommend!

Incredible breakfast with everything you could ever want! Great value! Everything was absolutely perfect.

Elegant, clean, location. Attentive personnel. Outstanding concierge servive provided by Cesar

Superb

Be aware that this hotel makes fraudulent charges to your credit card after check-out without any reason. I have spent a month between the credit card company and the hotel to get a refund for the overcharges and no resolution. The worst Ritz ever.

Great service Clean rooms Breakfast was outstanding, with a great variety of fresh, high-quality options

Friendly staff and big room

Absolutely fantastic personalized stay. Lovely stuff .

Exceptional

The staff was excellent. The desk services were friendly and efficient, the concierge staff (especially Christian) was extremely helpful with tips on what to see, how to get there, how to protect our belongings and even let us use subway cards. The room was large and extremely comfortable. The bed was extremely comfortable. The room was quiet. The restaurant Estro was outstanding and our waiter, Camilo Roman, was also outstanding. There was no door on the safe in the closet, and there was no other safe in the room. The bathroom sink was slow. Both issues were reported but not fixed.