Pulso Hotel Faria Lima

Everything was perfect! Just wish we had stayed longer. Super clean, bed linens wonderful. Beds very comfy. The breakfast was delicious with very good variety. All the staff were friendly , helpful and very professional. Highly recommend!

There is a lovely scent when entering the lobby. Check-in and check-out were easy and the service throughout was impeccable. A colleague walked us to the room and explained how everything worked, including the in-room Alexa that controls lighting, shades, and temperature by voice. The room is beautifully designed, immaculate, and comfortable. Excellent bedding and towels, complimentary water and meringues on arrival, and exceptional chocolates at turndown. The bathroom is compact but efficient and well laid out, finished in marble and stone with good lighting, L'Occitane toiletries, and a rain head shower that was a genuine pleasure. Breakfast, included in our stay, was varied and plentiful. Croissants and pastries from the hotel boulangerie were particularly good, alongside fruit, yogurt, meats, cheeses, juices, and cereals. The heated pool is a comfortable temperature, the gym is well equipped, and the plantings in the common areas are lovely. Location in Pinheiros is walkable and safe. A good base and welcome respite to return to each day. We would return without hesitation. If we are ever back in São Paulo, there is no other choice. Also, my husband said he had the best negronis of his life here. The slatted blinds between the bedroom and shower stall are an interesting design quirk.

Staff is amazing. Location is perfect Rooms could be a bit bigger

Location, social areas well designed Small room, poor furniture , isn’t for a 5 stars hotel

Design shape the experince: What is working : 1-very inspiring and relaxing environment and design language, filled with beuitiful ferniture and art details 2- availability of several hip places to have a Breakfast, a Night Bar which looks more like a speakeasy, and a more traditional restaurant 3- well equipped Gym with very fresh equipment and enough space , and relatively accessible spa facility ( pool, dry sauna, Hammam ) , Very good massage specialists 4- Great Bartenders, the night bar is the place where thing tend to work super well and in symphony, the drinx are creative with a Flair, service is sharp yet friendly, food is well plated, music is the right loudness ! Everything is super well curated 5- great reception area without reception which blends the boundaries and makes the space less formal 6- Bakery is a Great spot with very fresh and diverse selection and Menu What could be an opportunity: 1- the swimming pool area has a strong chemical odor - due to the disinfectant used 2-the stuff tend to be little disoriented, although super friendly and trying best to Help 3- the rooms have a very creative design twists and details and its definitely made within a concept - yet sometimes the execution of certain things looks low quality ( Specially when you look into the way for example the tiles and any other construction and interior design details are stuck and glued together, it was done in a hurry and some technical dust in some places still needs some cleaning 4- personally I felt like the payed breakfast at the so called "chacha" bakery is much better than the breakfast at the restaurant - Perhpas the hotel can propose it as an option in the morning

Really nice super friendly. Organized activities for us. Delicious breakfast. Super clean. Beautiful pool

Check-in process is easy and comfortable, almost like you are sitting with a friend to chat.

Good breakfast, good venue, good amenities and good food. A lot of noise, children running and screaming around Spa and using GYM without supervision. Pool area without service for towel or cleaning. Payment problem, without any assistance from the front desk team.

Breakfast was fabulous with a great menu and multiple choices each morning. 5* The staff and service levels were excellent Restaurant design was cool and had a chilled vibe. Everything was perfect. No complaints about anything

The wellness areas, restaurants and kind staff Nothing

Exceptional

Everything English is an issue

Great location, excellent food, comfortable bed, Staff were very attentive and polite. Rooms could be bigger and I also don’t like the the bathroom is open

Exceptional

Great location, luxury. Incredible service, they paid attention in all details. Best hotel i stayed ever. I completely recommend it.