Holiday Inn Express & Suites Houston NASA - Boardwalk Area by IHG

Exceptional

Was very clean when I walked in I could not believe how amazing it smelled!

Very clean. Provided free breakfast

Safe parking clean rooms

No complaints, I would stay there again.

The hotel was overbooked so before I checked in no one said anything. I assumed I had the room I requested til I went up to the room. I had a suite but was given 1 king size bed with a sofa. I had to go downstairs to let them know. She did had me sit in the lobby to call the manger to see how they were gonna accommodate me for 5 people. That would took 30 minutes sitting waiting. They finally had to give me someone else suite that had not yet arrived since I had already paid in advance for a 2 bedroom suite with a pull out sofa bed. I still did not get what I actually paid for but at least I had 2 queen beds with a sofa bed. I want be back. Hats off to the lady on duty who did her best to accommodate

Exceptional

Very few staff to take care of the hotel, so the quality has gone down to where we have decided to never go back to a Holiday Inn. We stayed in the one in Miami earlier this month, where we encountered prostitutes coming in and out of the elevator. No more Holiday Inn for us!!

Could not fault our stay! The staff were amazing, friendly, and incredibly accommodating. The hotel was so quiet that we slept until 8am every morning, which is very unusual for us! The beds were comfortable, and breakfast offered a great selection of both hot and cold options. We would happily stay here again.

Superb

The Internet / WiFi has never worked well and most visits not at all. I’ve complained multiple times to the staff and manager.

Breakfast was good no concierge

We enjoyed our stay. It is a very busy hotel, with people enjoying Kemah, & a lot of folks staying there before cruising out of Galveston. One of the two elevators was broken during our stay, & with so many guests, that was an occasional problem. I hope it is fixed soon! Breakfast was good, but a little chaotic. The staff needs to improve on restocking breakfast items, & cleaning vacant tables, during busy times. For coffee, there is a machine. It makes pretty good coffee, but it fills the mugs too close to the top, so there is no room for creamer. I’m sure that’s fine for the “no cream” people, but I had to switch to a to-go cup, to have enough space. So, either bigger mugs, or a slight adjustment to the machine, is needed.

Staff kind and accommodating

Everything was lovely, very clean & great complimentary breakfast! Nothing

Very good

Clean and helpful Very good

Clean hotel. Good breakfast. Easy access to shopping and restaurants

I love that was super clean and quiet I love everything

We stayed here for my Birthday weekend. The property was very clean and smelled wonderful! The room was very clean and everything stocked. The staff greeted us whether we were coming or going! We will stay here again!😊