Melrose @ Seabrook, BW Signature Collection

Very good

Staff was friendly and went fine. Beautiful views and the entrance feels nice when walking in. The pool was nice, although hot at night due to patio door being open. But overall pleasent addition. Location to surrounding area is amazing. 10/10 location. Price is good for quality/$ ratio in my opinion. The A/C in the room was sub-par, slightly hot day and night. A/C in hotel was low of off, hot and humid in the hotel. A few small roaches were found dead in the hotel room. Toilet noise due to leak in toilet. Vent fan cover was half hanging off the ceiling.

Location, very clean, zero complaints No complaints at all

The rooms were very warm, almost hot. The ac wasn’t cooling at all. Complained about it but nothing was done…

Water leak in room. Uneven spring bed.

Very good

pool. breakfast wasn't bad shower dripped all night, both ice machines were "broken". beds not comfy

It’s okay to stay because it’s accessible when I go to Kemah boardwalk

We needed a place to stay in order to spend the day/night at Kemah after a couple days in Galveston but didn’t want to spend too much. This hotel was reasonably priced and I was actually impressed with the room size and the free breakfast. I couldn’t have hoped for a better result for this price range. Thank you! We could not check in as early as we had hoped and had to sit in the car for an hour in the parking lot waiting.

parking

Room Not enough grass

The room was exceptionally clean and the staff was incredible! We'll definitely be staying here again!

EVERYTHING!!

the sheets were dirty and stained called the front desk to change the linen, she suggested a new room when to the new room she said turn the light on and roaches were crawling on the wall, it was worse!!! It was already 7pm so , I asked for clean linen to change it myself to cover the stain and tuff it out through the night and to be comp for the inconvenience they told me we need to vacate the premise. Guess what you got that oner, but I won't ever GO BACK!!!! EVERYTHING!!

Breakfast was good but they could work having bigger area for breakfast person to cook the omelets so people dont have to wait ,other than that breakfast was great . nothing else

room was large

Breakfast was decent The hotel needs more staff. The same ladies that are working breakfast in the cafe are also the ones that are doing housekeeping for the entire hotel once they are done with breakfast duties. We stayed for 3 nights and our room was not cleaned when we came back on Saturday night. Beds remained undone, our trash bins were full and never taken out, no clean towels. We went to the front desk to tell the guy working up there and he told us that they don’t clean the rooms everyday. Sunday night our room was “cleaned” by staff since we complained about it not being cleaned the first night. The room was never cleaned. The only thing was that they made our beds and took out the trash. I guess that is their version of “cleaning”. Safe to say we will not be returning.

This hotel was cleaner and better than quality inn across the street but the beds are uncomfortable. We had stained sheets and a bathroom that was poorly repaired leaving superficial cosmetic eyesore. Our main complains were housekeeping and the breakfast. We intentionally stay at hotels that provide breakfast but were disappointed at the selection. There were fresh omelets available but outside of that only shelf stable items and waffles. Housekeeping was needed and when asked the schedule, we were told they come every other day and check in day doesn’t count. We had one service when we let the front desk know our room was good to clean. Next service date came around and nobody showed. We had to ask yet again. Language barrier prevented a full clean and we only got sheets and towels switched.

location mildew smell, laundry room vent blowing into the general hallway making it hot. bugs in the room. killed one when we arrived then two more on the floor when we woke up. heavy chlorine in the pool.

Room was updated, surprisingly. Smelled terrible in common areas, almost fishy! front desk staff super unfriendly and uninterested. Overall gross! Was shocked by the room looking updated.