Holiday Inn Express And Suites Seattle Downtown - Lake Union by IHG

Perfect pre-cruise stay. Walking distance to the space needle.

Room was clean and staff was very friendly

Rooms were clean and staff are super freindly and the hotel looks and feel new.

Staff were friendly and helpful and tge breakfast service was efficient and tasty.

Rooms were clean. Location was convenient, very close to Pikes Place for easy access. Parking felt safe. Already planned next trip to this location.

Staff very friendly and nice，they greet you right away the time you come in. Room is clean and mattress very comfortable. Underground parking is USD$35 per night，very easy assess just through the elevator without going outside，and very safe. Breakfast is good. Very close to Space Needle，only 8mins walk. Higly recommended！

Good

Super friendly front desk people. The breakfast was excellent. Convenient location and in a great neighborhood.

The hotel staff were very friendly, polite, smiled and help with everything we asked them for. I asked if we could get a higher floor and they already had us at the top one. I asked for a comb and a few band aids we needed (uncomfortable shoes) and they got us some with a smile. Hotel location is great, only 4-5 bus stops from Pike Market and one night we just walked the distance, like 20-25 min. My only complaint is with whoever answered the phone lines. I called once the day before my stay there and first for like 15 min I was on hold, no one answered. Then I called again and after maybe 5 min some woman, sounded like she was just waken up, with a raspy quiet voice put me on hold without even hearing or acknowledging me in any way! After another 15 min on hold I hang up. I called a 3rd time in an hour and this time someone answered but when I asked if the hotel provides shuttle services from and to the airport, she had to check and then she said no, but didn’t sound sure. We took an Uber to the hotel and when we were checking in we saw a sign about the shuttle, it looks like they do have one but it costs maybe around $60. It’s still cheaper than the Uber. I never talk to the front desk about it, so don’t know details about it. Just really disappointed with the phone service, whoever these people are. The staff at the hotel though was great!

Very good

Our key cards demagnetized twice and we had to get them fixed

Bad

Good

Everything was great

Very good

Exceptional

Closeness to everything, clean and good staff Pricier compared to others

Great location and friendly staff

I was looking for restaurants that were in walking distance and could not find any.

Location and how clean it was. Ice machine was not working when I tried to get ice.