Grand Hotel Duca di Mantova

The A/C was bad, so it is very hot inside room.

It was hot I never found a way to turn off the heat I opened the window but not enough The lobby had air conditioning but the room not

To dirty especially under the bed never cleaned..very dusty

Good All good

TV didn't work, Internet poor connection, Windows in both rooms broken making rooms cold and noisy. Sofa bed just another disaster. It's old facility that could be well maintained...

very poor breakfast I was disappointed with many aspects of my stay: – The location is inconvenient – the nearest public transport station is 2.5 km away. – The staff were unprofessional – they laughed when I asked about an early-checkout breakfast. – The breakfast was very poor in both quality and variety. – The furniture was old, and some pieces were even broken. – The beds were extremely uncomfortable. – The bathtub was poorly designed – water constantly spilled onto the floor. – The room used a smart key system for the lights, but an outdated analog key for the door – very inconsistent. – The air conditioning was not functional, making the room uncomfortable.

Superb

Exceptional

I have been a loyal guest at your hotel for over 15 years, and while my past experiences have generally been positive, my recent stay was unfortunately disappointing. Upon check-in, I was assigned a disabled-access room without any prior consultation. When I raised this issue at reception, the young staff member seemed unsure of how to handle the situation and called for further assistance. I was then told, rather rudely, that the room I had been given was the one I had paid for and that any change would require additional steps. I felt the response lacked professionalism and empathy. Additionally, the room I was assigned was in poor condition. The TV and the toilet were not functioning, which required me to contact reception. A technician came to inspect the issues and confirmed that both were broken, and I was subsequently moved to another room. While I appreciated the room change, the overall experience—especially the lack of professionalism and the stress after a long day of work—was disappointing. Given my long-standing loyalty to your hotel, this incident has caused me to reconsider whether I will continue to stay with you in the future. I have been a loyal guest at your hotel for over 15 years, and while my past experiences have generally been positive, my recent stay was unfortunately disappointing. Upon check-in, I was assigned a disabled-access room without any prior consultation. When I raised this issue at reception, the young staff member seemed unsure of how to handle the situation and called for further assistance. I was then told, rather rudely, that the room I had been given was the one I had paid for and that any change would require additional steps. I felt the response lacked professionalism and empathy. Additionally, the room I was assigned was in poor condition. The TV and the toilet were not functioning, which required me to contact reception. A technician came to inspect the issues and confirmed that both were broken, and I was subsequently moved to another room. While I appreciated the room change, the overall experience—especially the lack of professionalism and the stress after a long day of work—was disappointing. Given my long-standing loyalty to your hotel, this incident has caused me to reconsider whether I will continue to stay with you in the future.

Good stuff and hood value and good location Nothing

Exceptional

The staff was pleasant and helpful. You can take the metro down to Duomo in 20 mins. But the drive to the metro is 10 mins away. Parking in the hotel was plenty. Close to a.central Mall with few ok fast quick food places. Hotel Breakfast was very good with lots of choices The location is outside of Milan and nothing else around the area but a local mall. When we asked for a wine opener to use they mentioned they would charge 10 Euros for the service to OPEN a bottle opener. For a Four Star hotel they only let u have a plastic throwaway glass. That's a shame. The age of the hotel is showing in the in room facilities.

Superb

Nothing Monica in restaurant very impolite

Location Asking to pay the city tax in advance and I asked to open a bottle of wine and I was asked to pay €2 just for open the bottle. I couldn’t believe it.

Quick stay

Good

Room was good... it's a good size. Staff are friendly and helpful. No tea/coffee facilities - but take a flask to the bar and they'll fill it with hot water for you. No iron/ironing board (I asked but nothing available)

All perfect and comfortable Nothing

The hotel room was very nice. The location of the hotel is 1 hour from Milan Central. The entrance to the hotel is from the mall and very small and difficult to find. There is no restaurant near the hotel and not enough staff to get room service you need to go to the reception for any kind of service in the night or early morning. I booked a double bed room but they put two single mattresses on the double bed which is very uncomfortable.