Holiday Inn Express Washington DC N-Silver Spring by IHG

Clean room and great staff. One elevator was down but otherwise good

We tried to check in we had a room booked. But they canceled the room. They how ever did not cancel our credit card. I can't recommend this hotel.

Thanks, I have nice time, clean room, nice staff

In general everything was great, staff are very nice, check in/out very easy and quickly

Great staff

Nothing A man sat outside my room door all night that did not work for the hotel. And the hotel staff did nothing about it

Customer Service Representative at front desk very slow, she was unhelpful, uninformed, and rude. I would never stay here again.

The staff specially, Aron and Alexeis are the company's biggest asset.

Breakfast

Very good

Close to amenities Had to pay to park and have never had to do that at any Holiday Inn Express

Staff were very nice. They are improving the rooms, stairs, and other areas. Currently, there is some kind of odor to construction materials and paint but just in the hallway of 4th floor. Very centric place. Elevators are very slow and tiny. In peak times you will have to wait few minutes. Is not a place for "desperate" people whom get angry waiting. It is a nice place if you want to relax and take the time in a chill mode -not in a hurry. Breakfast buffet is a plus. Limited parking available for an extra daily fee. Magnetic keys need to be replaced, stop working constantly. I think all places have pro and cons. The current cons are temporary and they are taking action to solve them. I will definitely stay again in the near future.

Horrible area, no parking

Superb

Very good

Great location! Staff very friendly and helpful. Very clean. It all was top notch.

The parking should be included

The staff is excellent.

Exceptional

I choose the hotel for its location and stayed for 4 days. The renovated room and experience was much improved from my previous stay. The room was clean, comfortable and had a nice size fridge and a microwave. I did not like the far too dark elevator lighting, cheap blue string lights in the lobby or the old, clunky bar level type long table which took up far too much space in the lobby but believe continued renovations might change these things. More importantly, the abrupt removal of the buffet breakfast took place by multiple staff grabbing food from under guests as they stood at the buffet trying to plate food. This was unprofessional and rude which I witnessed each morning I stayed. At the very least, a verbal warning should have taken place letting guests know breakfast would be ending in a few minutes. But snatching food from under guests was just not ok.