The Villas at Simpson Bay Resort

Your staff in the lobby to your housekeeping, and your bartenders were exceptional

Location beach Looked a bit old specially the bathroom

Great location, clean, and welcoming. The staff was amazing. We loved the room! Loved the breakfast! The WiFi was spotty and didn’t know that the fitness was not included in the cost until we got there. It costs extra.

The location was perfect, and the staff was amazing. Everyone was friendly, helpful, and made us feel welcome throughout our stay. While we thoroughly enjoyed our stay, it would have been nice to have nightly entertainment on the property. Additionally, during staff breaks at the café, service could be slow at times. Having additional staff available to step in during those periods would help ensure uninterrupted service for guests.

Love the location and had a great time. The staff was very polite and accommodating. The place could use some updating.

Quiet and comfortable Some maintenance issues - which were not fixed during our stay

Location was great

Location is nice. Several restaurants on premises. Beach is nice. In 2 days we stayed there we did not get a single smile. All staff members were irritated and not friendly. We travel a lot and I feel like their attitude was just outrageous. Im talking about eye rolling receptionists, housekeeping which was annoyed we were pointing out hair on the floor. Beach closing at 6pm before sunset. Slow restaurant service. Cherry on top was the "security guard " lady who is in charge of the ordering taxi. She would not order the taxi until 7 of us stood outside and would let vans leave with one person. It took us 90 min to leave and then she puts an old couple in our taxi just to mess with us fully understanding that our 7piece luggage will not fit together with theirs. Or if she didn't it was wrong on the next level. Then she told the driver to take us to airport when she knew we are going to cruise terminal. You dont need this stress and frustration on vacation.

Convenient to beach and restaurants; excellent coffee available in lobby; easy to find my way around; friendly staff No in-room coffee; gym not open Sundays and limited hours Saturday

Convenient location, beautiful beach

The resort was excellent. The check in guy was very helpful, the compound is very friendly, clean and comfortable. My birthday was greatly celebrated. I will definitely be visiting in the future.

Everything is fantastic Isolation is horrible. We hear all the noises

Stayed there short term and didn't use a lot of the facilities there. It was nearby beautiful beaches

They're way of dealing with an issue and making the guess feel better. The fact that there were small roaches in the first room I checked in, in. I hate insects and felt like they were crawling on me at one point.

Upsell and lack of deep customer service

No shower gel in bathroom,sheets had stain

that the tub was chipped inside. The 2nd floor smelled like sewer. The Pool was only 5ft but a deep one that I was not able to stand in the pool. & that the swim up bar closes at 6pm but pool stays open at 9pm.

The rooms were spacious and clean. Anytime we asked for something they responded immediately. The miscommunication with housekeeping, that we didn't want our room attended for more than the 1 day we said so.

Check out is way too early. 10AM Please allow for requested late checkout. Don’t add the buffet breakfast…it’s ok but not worth the add on.

Everything you needed was there I wish the shuttles could take you a little bit further