Tru by Hilton Smyrna Nashville

Exceptional

Very friendly staff and the breakfast was great.

OK.

The good peloton bike worked 1 day and the next wouldn’t let me log in. It needed a code from the hotel which the front desk didn’t have. The other bikes seat was broken so I couldn’t use it.

The room was complete with more than I expected or needed. The beds were so comfortable. Shower was great. I don't know the age of this Hilton, but it looked brand new

The staff was great: friendly, accommodating. The gym was nice and I liked that there was a water fountain and ice dispenser immediately outside of it. The room was not clean at all. Upon entering, it smelled like body odor. The sheets smelled awful and the floor was obviously dirty. The air conditioner sounded like it was going to explode when I used it, so I had to decide whether I was going to get a good sleep or be comfortable. I was traveling for work and was looking forward to some respite and good rest. I hadn’t slept in 2 days. This made it night 3 without rest due to things that were the result of poor assessment of the room condition and addressing of the issues. I also specifically requested that the room be cleaned before my arrival. It was clear the room was not cleaned adequately. I do not feel like, at a rate of $187/night, any of these issues should’ve been happening.

Exceptional

The whole hotel seemed to need an upgrade. Things were dingy, dirty and falling apart. Floor in our room was dirty. Mold in the bathroom. Textured blue wall paper in the bathroom,also a poor choice as it was dirty with streaks of something and i am sure hard to clean. The ceiling light actually fell out of the cieling and was dangling by the wires but the maintenance man was quick to repair. Hallways needed vacuuming. Beds where comfortable. Gym had nice equipment but the room was very smelly. Front desk staff could use some simple etiquette training. Also, sign to the out door pool stated, open at 8am but staff didnt unlock it until after 10 am. Breakfast was ok and the gentleman attendant was pleasant and kept the area clean and options fresh.

Exceptional

...

The refrigerator didn't work. The shampoo and conditioner dispensers were empty. The waffle maker was out of order. And even after notifying them nothing was done.

When I first got there the lady checking us in acted like we were a bother . The room felt like it was a lot of moisture like even the mirror would get foggy and floors felt wet . Breakfast was the worst I ever had at a hotel .

The beds were comfy and the lady checking us out was sweet . When I first got there the lady checking us in acted like we were a bother . The room felt like it was a lot of moisture like even the mirror would get foggy and floors felt wet . Breakfast was the worst I ever had at a hotel .

Breakfast was good

It was okay for the most part.

The decor in the lobby is amazing! That’s why I chose it. Only issue I had was I couldn’t use my tv the first night. They were upgrading their systems/TVs and left the old remote in my room.

I stayed s total of 4 days before my room was because I requested. I was told that they were short on workers. Otherwise good good service.

Older property and could use updating. But it was clean. Housekeeping did not come every 2 days during my stay and when I requested it due to full garbage and needing towels, it didn’t happen. Staff was friendly but frustrated by lack of follow thru.

I had no hot water for my morning shower. When I called the front desk to complain, the manager just said, I will notify the maintenance people. No apology or compensation offered.

The beds are comfy, the staff are very nice, and great location! No microwave in the room.