Hilton Garden Inn Spokane Airport

The staff was very helpful

Nice clean room and friendly staff including the transportation driver

Perfect for airport or casino fun!

However, I do want to offer feedback about an experience that could have been handled with more hospitality and care. While I was getting ready to leave for a Celebration of Life, I cut my finger deeply while using a razor. There was quite a bit of bleeding, and the shuttle driver kindly brought me some Band-Aids. Unfortunately, they were too small to fully cover the cut and manage the bleeding, so I asked for more. At that point, the front desk person seemed annoyed and said, “You can buy the Band-Aids.” As someone who worked for many years as an ER nurse, I understand supplies have limits, but in the moment of blood, pain, and urgency, what a guest needs most is care & responsiveness. I would have been happy to purchase Band-Aids (& I did!), however, I was trying to stop the bleeding and get out the door to a vital event to honor someone I loved who had passed away and thought the hotel was equipped. Hospitality is not only about renting rooms. It is also about how guests are responded to when they need basic assistance. I hope this feedback is received in that spirit. A kind tone and perhaps bringing out a first aid kit too is hospitality - and to count that just as important.

I just like this hotel. Have stayed multiple times and has always been a pleasant stay.

The property was very well maintained. The staff was cordial and very helpful. Will definitely stay here again in the future.

No a fan of the breakfast option I would prefer being able to just grab and go not have to wait

The room was very clean. We liked the guest laundry. We liked the breakfast & the shuttle that was provided to the airport. The bed was comfortable & the staff was very helpful.

Convenient to Spokane airport and not far from downtown Spokane. Clean room, nice staff.

A great airport hotel. A good restaurant too.

Property was nice clean check-in with a breeze, but I do not like or did not like was that housekeeping was knocking on my door at 9:30 in the morning the day of checkout I texted the Front Desk and informed them that House was knocking at my door as it was, my understanding checkout was at noon received a message back saying oh sorry she must’ve been at the wrong room. Try to get a couple more hours of sleep and then housekeeping again knocked at my door at 10:25 AM at this point I texted the Front Desk again my frustration and then received a call from the Front Desk saying that it was a mistake and it shouldn’t happen they offered to extend my check out the two they offered me a complementary breakfast. I said now I am checking out immediately since apparently I am not wanted in this hotel I can get no rest. While checking out the Front Desk clerk that I had been texting Dean about my frustration and housekeeping, knocking on my door had the audacity to ask me if I had the do not disturb sign of my door because I would for sure keep House keeping away. I intern let her know that no I did not have the do not disturb sign of my door nor that I think I needed to put the do not disturb sign of my door since I was a one nice day and there was no indication that I was checking out early. I also let her know that I’ve worked in hospitality for six years, including night and usually we have to keep a list of rooms that need to be cleaned as well as who is checking out early.

Great , helpful and pleasant service at the front desk and the restaurant. Modem room, comfortable bed, nice pillows !

Everything

Nothing.

Check in process. No free breakfast. Amenities lacking for the price.

Large clean room. Everything was great.

We really liked being able to have dinner and breakfast on site. Loved that the breakfast was NOT a buffet!

Excellent value. Very clean. Checkin was a breeze. Staff at counter was amazing. Staying and park was so easy and convenient. Shuttle driver was friendly and efficient.

Our room was close to the airport and worked out great for our needs.

The pillows are dead and annoying but that the only thing I can find wrong. Great staff, clean grounds, pool and hot tub are well maintained. Great place to stay.