Hilton Garden Inn Springfield, IL.

Sheets were nasty looks like they weren’t changed. Bathroom dirty

Superb

Good stay. Good area. Breakfast was a little pricey for what you get, but other than that everything was great

Aside from those issues, the room and hotel overall felt clean and comfortable. With a little more attention to housekeeping details and some maintenance on the room equipment, it would have been a much better stay.

Everything was fine

You can't get away from it

It was a nice quick overnight stay.

Front desk guy made a big fuss over a request for a receipt for 50$. He got mad cause I wanted a receipt very unprofessional told him just to hand write a receipt then. He did not like that he was raising his voice got all offensive over a receipt for 50$

When we arrived (after the check in time) our room was ready. Had to remind them i needed an accessible room (even though it was on the reservation). After about a 15 minute wait we were able to check in. A sign on the check in desk indicated the poor was not operable and wouldn't be for some undesignate length of time (pet peave of mine that I reserve hotels partially based on there being a pool and when there isn't one available as listed there is no reduction of room rate). As we prepare to go to bed we pulled back the covers and found that the fitted sheet covering the mattress was a full-sized fitted sheet and not the required queen size fitted sheet. Since it was now 10pm and no housekeeping staff was on site, we just went to bed. Upon our check out I told the desk clerk about the sheet and she looked at me with a blank stare and said, "Oh." I told her it made for a VERY uncomfortable night's rest. Her only reply, was that she would tell the housekeeping supervisor. Again, no offer offer of anything (free breakfast, reduction of fee). Throughout the hotel they had signs announcing a PROMISE: "We promise to do whatever it takes to ensure you're satisfied," NOT a very satisfied customer.

Nice stay - Rooms and staff were great. Skip the breakfast... It is not worth paying for, especially that much.

I

It just needs a good makeover because the floors and furniture are out of date and losing their freshness. Our room had wet carpet and we had to travel to a sister hotel to have time in an indoor pool like we had planned. The staff was extremely friendly and pleasant but they didn’t have the best to work with.

the TV was so small not what they normally have and bad signal. The staff was nice but was working with a not so happy customer at time of check-in so we weren't told byt had to figure out things ourself

Nice room I didn’t like that there was no free breakfast. They were asking $14 per person! We did not eat breakfast there.

Never got breakfast Their computer was down so they could not confirm my registration, They were totally not helpful for anything I ended up having to find another hotel after waiting around for 4 hours, I'll never stay at another Hilton ever!!!. Our local Hilton were way more helpful, as we called them for some info

Kind and Helpful Staff!

I was really only there for a few hours. We arrived late and checked out before 11:00, so I could t really enjoy all you had to offer. Everything was clean, and that is most important to me. Check in was easy.

The staff was very friendly and the room was clean. My kids loved the cookies at night and hot chocolate in the morning. They were able to fulfill my request for adjoining rooms which was nice. I booked two rooms and while my room was fine, the room my parents stayed in was so humid even with the air blasting that the floor felt wet when I walked in. Their toilet didn’t flush but maintenance fixed while we were out so that was good. Their room phone didn’t work so they had to come over to mine to call for service. The bathroom had signs of rust/mold around the fixtures and was pretty outdated but definitely not the worst I’ve seen.

Comfortable and clean. Staff at front counter was pleasant Nothing

Nothing