Sofitel Strasbourg Grande Ile

Good location neat to shops and restaurants Amazing staff especially Mr Sami Big variation in breakfast with fresh juices and tasty croissants.

Perfect location. Well managed. Breakfast on the terrace.

the beds were uncomfortable & rooms need renovation. TV are not smart couldnt use mirroring either

Nothing

Breakfast was nice. Room was small and old. The night cleaning shift was not always made, only 1 time in 4 nights. Bottle of water was not always refill

Location I am writing to express my dissatisfaction with my recent stay at your hotel a few days ago. While the main lobby entrance itself was acceptable, there was a very strong and unpleasant odor throughout the lobby area, which appeared to be coming from the restaurant. The smell was overwhelming—similar to strong cheese or worn shoes—and made it extremely uncomfortable to spend any time in the lobby. The suite we booked for four people was far below expectations. It consisted of one king-size bed and a very small sofa bed that could barely accommodate two people. The overall room size was smaller than standard, including the bathroom facilities, which were poorly designed and awkwardly divided. The bathtub and standing shower were located in the master room, while the toilet and sink were placed in a separate room with no mirror. Additionally, the toilet flush did not function properly. The hotel, in general, appears very old and in urgent need of renovation. The room was not clean, particularly the carpet, which was extremely dirty and unpleasant. The wallpaper was worn, and the WC area—especially the water closet—had visible cracks. Overall, the rooms seem to require complete restructuring and refurbishment. Due to these issues, my stay was far from comfortable and did not meet reasonable standards or expectations. I hope you take this feedback seriously and consider making the necessary improvements.

Everything! We liked everything!

Location, friendly and helpful staff. Breakfast felt rushed if we didn’t arrive early enough. Didn’t seem to be a way to lower the heat, rooms were quite hot.

The property very clean & quite Location is perfect A/c was not enough cooling in all rooms … need to improve the facility

Perfect location and great service! Cost of breakfast!

Location, staff

The room size was not as expected and the carpets were a bit musty.

Super super close to everything staff is amazing

Hotel looks a little tired. Staff was amazing

wonderful clean room , the bed was so comfortable and the in room extras were a treat! it had an excellent balcony and the breakfast was superb, the freshness of the food was 10/10 Th e room was slightly smaller than expectation but this did not spoil our stay

Exceptional

Location Extremely small room for the price Breakfast restaurant was always full and a mess (and missing food items in the buffet) Hospitality was awful Always crowded So expensive for what it is!

Location Room was quite old .

The hotel os extremely well located, nearby all the main points of interest of the city, and also nearby the best restaurants in town. The hotel restaurant itself (La Brasserie) is a strong option to eat. The silence, the clean and the breakfast is also remarkable. Staff team is always ready to help you. Not a thing that trouble the sleep, but the pillow top in the bed could be better. Ours was a little to soft.

Exceptional