Candlewood Suites Lake Charles - Sulphur by IHG

everything was fine

Superb

Disappointing

It clean and staff friendly and professional. Easy check in and check out. Safe area. Very convenient location to our activities. Nothing!

Room was amazing!! Clean, comfortable and area was very quiet!! Front desk staff was very friendly. Would definitely recommend this property.

Front desk agent Kesha was awesome. The hotel itself was in poorer condition than the pictures on Expedia show. Older facility than portrayed.

Clean rooms. Comfortable beds. I appreciated the spacious room with basically a full kitchen. Toaster ovens. Blenders etc available if needed to borrow

Staff at check inn was helpful!!! Great service

My room smelled wet, the hotel need some serious upgrades.

Excellent staff , super easy check inn

Hotel was very clean and close to our destination. Staff was friendly and greeted us as we entered

The staff was great. I did have some trouble getting consistent hot water, but otherwise a good experience.

Staff were pleasant and accommodating. Rooms need a thorough cleaning and extermination-bathtub has mold

Clean. Bathroom does need some attention and coffee maker didnt work

Clean rooms

I thought the dirty towels and trash bags lining the hall did not help in the cleanliness category. Other than that we enjoyed our stay.

Staff was very friendly. Quiet place. Great for a quick business trip to the area. Suites are nice if you want to cook fresh eggs in the morning instead of the microwave breakfast you get at most hotels. Overall great experience for the price.

Great place for the $135….great beds, clean nice rooms…water pressure in shower leaves quite a bit to be desired.

We didn’t these people steal your money These people are liars and thieves. The stove top was dirty the hair dryer in the bathroom had some kind of oil all over it. The showers head didn’t work and water pressure was very weak. The hot and cold water are backwards. The breaker in the kitchen area popped every time you plugged more than one appliance into it. And they charged us a 200 dollar extreme cleaning fee with no proof as of why and didn’t make us aware there was a fee. They said our puppy use the bathroom on the floor yet we have proof the whole floor was covered in puppy pads. We never signed anything stating we would pay a 200 fee nor were we made aware of such a fee even though we paid a pet fee when we checked in. Don’t stay at this hotel. It’s nasty and the management at the hotel couldn’t care less about the guest. Also, I had to ask for our room to be cleaned even though they are supposed to light clean on day and full clean another day. You shouldn’t have to ask a hotel to clean your room since that is their job. There was also dirty dishes in the dish washer when we checked in. Picture at the bottom proves my puppy didn’t use the bathroom on the floor yet they charged us a cleaning fee.

Itvwaa perfect for whar we needed. Close enough to everything. Staff at check in and out where very nice.