Smartline Meridian Hotel

No WiFi in rooms No kettle, tea bags or coffee in the room. Kettle cost 2€ per a day.

Loud music from outside. But that was a trade off for a central location. Dated bathroom. Elevators were always full.

Our recent stay at this hotel was unfortunately a significant letdown. From the moment we arrived, it was clear the hotel was not prepared to offer a comfortable experience. The staff was consistently rude and seemed entirely unprepared to handle even basic guest requests. There was a distinct lack of professionalism that made every interaction unpleasant. The most concerning issues, however, were related to the hotel's cleanliness. Our room was dirty, and the bathroom had a persistent, foul odor that made it very uninviting. This lack of attention to basic hygiene is unacceptable. Adding to our frustration we found no available parking upon our arrival and they sent us to park faraway in an unsafe zone. This oversight was incredibly inconvenient and demonstrated a clear lack of organization. Overall, our experience was extremely disappointing. We would not recommend this hotel to others.

The only good thing at this location was the view at high floor Please read! I didn’t like poor quality food- i think that the cook its practicing on the people are staying in the hotel, with weird recipes. dirty windows, the bathroom was awful, a lot of mold, the towels had spots on them looked like the whole hotel use them on their ass( just in first day). The curtains had dark brown spots, i was afraid to get close or to smell it, I’m not sure exactly, but they looked like shit. Don’t stay to 9-10 high floor, the balcony is the habitat of pigeons, if u want dirty clothes just leave them on the balcony, the pigeons will do the job. From the lobby you can since that something is fishy, it’s smells like an chicken poop, and there are not the farming type, they don’t have any birds but still smells horrible. When you go to have your dinner you serve anything else than water, the juice is still water.

nothing

Good location with very beautiful restaurant at last floor. Very good food. Hotel need restauration. Leaking shower. Rude staff in restaurant, don't hurry clients!!! Too expensive parking 24 leva.

After such a bitter experience with the night staff, it’s difficult to find anything truly positive to mention!!! Hotel Meridian has a serious issue with its night staff, and guests deserve to be warned. Two individuals in particular demonstrated behaviour that was not only unprofessional but completely inappropriate: the night receptionist, Zlatin, and the night security guard. Zlatin was not wearing a name badge and flatly refused to identify himself when asked. Instead of responding appropriately, he raised his voice and threatened to call the police four separate times, in response to nothing more than a basic question. His conduct was unstable, confrontational, and wholly incompatible with the role he is meant to perform. The night security guard was no better. Dressed in civilian clothing, with no form of identification, he behaved with alarming disregard for guest dignity. I witnessed him leave a guest standing outside the building without providing a single word of explanation or assistance. Such behaviour reflects a fundamental lack of respect and basic decency. These are not isolated lapses. They are symptoms of a deeper problem in how the hotel is staffed and managed after hours. It is difficult to believe that any professional establishment would allow individuals of such calibre to represent them at the front line. I reported the incident to the day staff prior to check-out. Whether the management acts on it remains to be seen. But for the sake of future guests: this hotel does not currently meet even the minimum standards of professionalism, safety, or hospitality expected in a modern hotel environment. Proceed with caution.

Pleasant

Very good

Pleasant

The location was good if you need to go to the beach for a swim, it's only 5-10 min walk. The cleanliness of the hotel is at a very low standard. There were stains on bathroom floor, the shower glass was all stained as well, we had to ask for new set of towels as the first one had some stains.

I liked the hotel. Clean and pleasant. The reception staff is very nice The hotel's dining room has a wide variety of salads but is very low in protein. Cheap products are used in terms of fish and meat. Very disappointing

Staff ok but when things broke nothing done air con broke day 1 not fixed shower in poor state of repair just needs a good clean No cleaning of the room bed made and that was it 9 days no clean sheets Pool area not clean food cold some was good some was bad breakfast was the best meal of the day

super nothing

The hotel is clean well furnished and all the staff are helpful and welcoming. The room are stylish and having been to Bulgaria on many occasions the best hotel I’ve stayed in. The roof top restaurant is great the breakfast menu has plenty of choose for all dietary needs The evening meals were a bit hit and miss but there was always something to eat not suitable for fussy eaters

Good breakfasts and dinners on the top level of the building. Beautiful view from the top restaurant. Decent pool. Good room size. Several 24/7 supermarkets nearby. Nice and polite staff. September is a good time to go, as it's not too crowded. Be noted that WiFi in the rooms is not free. And you pay per device. So if you have a couple people with several gadgets, it will be pretty costly. But even paid WiFi is slow - just 10Mbs. I would recommend buying a sim card with unlimited traffic and sharing from the phone. The damp smell in the bathroom doesn't go away even with ventilation turned on all the time. A/C in the room is pretty weak, doesn't cool down properly. The music in restaurants is tense club music, not chill. Changing it to chill jazzy music will drastically improve the atmosphere. Lunch is mediocre. The pool smells weirdly. Maybe it's because of the end if the season. Sound isolation is weak. You could hear neighbors TV and talking even when they're quiet.

Room nice and spacious All inclusive danger warnings no bar other then restaurant no cups for tea or coffee plastic glasses for every drink. Stay away from all inclusive. Food not good pork or mincemeat everyday. Chips and most food cold, microwave filthy. No cups only paper one coffee machine in each restaurant. Staff not friendly not helpful. Take it or leave it attitude.

Location and food. The pool wasn’t so bad It wasn’t clean. The sun lounges were old and chipped.

Good location. The food was good. The room floor was dirty at our arrival. It wasn’t mopped at all. The lower part of the table was extremely dirty. The fridge didn’t work

Fantastic hotel! From the reception to the cleaning staff. The only complaint is the parking which is expensive and the bed linen which was not changed once in 8 days. Everything else was more than expected! Have a nice vacation and a nice experience!