ibis budget Swindon Town Centre

Staff tried to help. Location fine. No pillows in the room. No Tv just cables hanging out. Ibis next door couldn't get pillows as it was full so took cushions from the lounge. Manager tried to help. got refund.

The staff was very welcoming The food options

Very good

Good location, easy checkin, room & bathroom was clean, comfortable bed. For the price (with breakfast included) it was ok. Room very small and the air con unit made quite a lot of noise.

There was no much choice for the breakfast There is no bin in the room if we want tobput any rubbish

Exceptional

Beds were comfy, enough sockets and shower was decent. Good breakfast spread Check in staff allowed me to pay for the wrong carpark then proceeded to charge me for the correct carpark. Informed me had go though the other carpark for a refund and it's easy process.... LIES

The room smells badly.

Passable

Good

Very worst hotel i have ever seen in my life. Waste of money

Got charged twice with no help getting my money back, had to go through my bank! The staff member told me I’d get a refund the next day but had to wait over a week

It was ok There was not desk in my room, or simple table. In case u got laptop to work.

Nothing I booked for 5 nights, upon arrival the outside doors opened but the inside ones would not and the outside doors then got stuck trapping me in the hallway. I guest trying to check out had to let me in the property. I arrived at 12pm to see if i could get an early check in for 1pm, no staff in the building, we pressed the call button numrous times for almost half an hour. Called the main telephone number where then someone appeared but advised they were not reception trained so could not help. They advised a worker was coming in for 2pm so i left and returned at 2pm. I was not allowed to pay extra for a early check in on the basis that the one worker was on their own and had to get the rooms cleaned and ready so no one was able to check in early and we had to come back at 3pm. Returned at 3pm and the room still was not ready until 3.30pm. Got into the room, the room did not look like it had been cleaned. It had blood stains on duvet, bodily fluids on the wall and what looked like poo and hairs on the bathroom wall. Reported this to the hotel and no rectifactions were made to the room. I believe there to be bed bugs or some kind of bugs in the room as i was bitten all over my body. The area feels very unsafe. A disturbance broke out at 8pm on the second floor of which i was saying. Groups of males and females heavily drinking and shouting at one another. Banging on my wall from the outside and on my door. At around 11pm the same guests were shouting and getting pysical with each other outside. You could smell they were smoking canabis and exchanging drugs. They then came back up to the second floor where the shouting and voilence got worse. I called the main Ibis number as there was no staff on site and the man i spoke to said they would note it down. Nothing was done and by 11.30pm i had to call the police to which it took 4 officers to get the situation back under control.

Pleasant

Good location. Fair rooms. Good breakfast. As a hotelier and experienced traveler, I must say it was eye opening of how rude and unprofessional the reception lady was and how unwilling she was to help on ANYTHING. A bunch of us total 4 rooms guests were stuck at the reception in the midnight because she didn't know hoe to do the check-in process. I'm not sure if she was trained to use OPERA.

Available staff at the checkin time. Parking is paid.

Everything from start to finish Only the price of hot water £3.60 a cup

Very good

Good staff and clean. Worst breakfast organisation I’ve ever seen