Hampton Inn & Suites Syracuse North Airport Area

Clean, modern, spacious. Efficient check-in and check out

Clean and quite. Check in and check out were simple and quick. Breakfast was good and plentiful. I didn't get to the pool or workout area but I did see several people using it.

The room was very clean and the staff was incredibly kind. The breakfast was great and everyone was so attentive!

This is the nicest hotel.I've stayed at in upstate new york.

We flew in quite late, the staff was exceptional! The shuttle service was too crowded when we were picked up in the early a.m. hours. The driver was exceptional, but we could have easily used a larger van

Clean. Staff was awesome. Breakfast was ok. Hot tub, is a hot tub not to be confused with a jacuzzi. Convenient location. Would stay there again.

This hotel may have been the most clean, comfortable hotel we have stayed at in a long time. It was pristine! I usually don't feel comfortable enough to walk barefoot in a hotel and this one was so clean, it felt like home. N/A.

Everything was mostly good. But we had a connecting room and the people next door were smoking weed constantly and the smell easily passed through the connecting door. The front desk was kind enough to switch our room which was great. Sucked having to move all our stuff though.

Nice hotel all around. Nice location to the city. Safer area.

I love the room it was pristine clean. We also enjoyed the breakfast and hot tub. Staff was very nice. We will definitely stay again

The room was large and comfortable, with a refrigerator and microwave as well as a TV with a wide variety of channels. The bathroom had a night-light so we didn't have to deal with the glare of overhead lights during the night. I especially appreciated that the excellent breakfast bar included gluten-free bagels without even having to request them! The breakfast room was large and sunny with plenty of tables.

Clean rooms, great breakfast and very helpful staff!!!

Very friendly and helpful staff, great breakfast and clean newer property

Exceptional

Exceptional

Clean and well kept. Coffee 24 hrs in the lobby . Water bottled courtesy of the hotel. Very good breakfast. May be enforce the use of key cards by guest to use the elevator going up for security reasons.

Pool and breakfast area were clean and good variety of food. Very clean hotel and rooms.

Hotel itself is fine - typical Hampton Inn. In fact I’d just said to my wife “I’ve never had a bad experience at a Hampton.” Spoke too soon. I prepaid for a night through Expedia for a young colleague of mine who does. Or have a credit card. He was supposed to arrive at 5pm. His flight from Philadelphia was cancelled and he had to rent a car and drive 5 hours to Syracuse. That night before I went to sleep I went to the front desk and explained the situation. The man who was at the desk was quite helpful and said “no problem, I’ll make sure his keys are ready when he gets there.” I woke up to find that he had to sleep in his car! He arrived at 2:30am and the night staff turned him away because he could not give them a credit card for incidentals. It’s our policy they say. I asked for a nights credit to offset the ridiculousness of making someone sleep in the car when the room was prepaid! Sorry, you booked through a third party they say. What a joke this place is. I run business, I understand policies and procedures. But I also understand human decency and kindness. Severely lacking at this Hampton Inn.

Very good

a better sleep