Best Western Plus Poconos Hotel

Thank you to the nice lady at the front desk I forgot her name but is amazing how people stills cares for customers. Stay was good nice location Poconos outlet is right on the Conner love it.

Bathrooms were designed very poorly. No space to close the door

Location and staff Breakfast dining area and buffet area were too small to accommodate guests of a sold out night. Lines for a complimentary buffet can be common at some properties, but guests standing in public areas leaning against walls and sitting on the carpet to consume their meals due to limited seating was too uncomfortable. Because of this and the slow moving buffet line we decided to give up after 7 minutes and went to the diner.

We checked in at 8 pm front desk was thorough but not willing to go an extra step to accommodate the guests! V to the point room was clean, not run down, not broken, bathroom was v tight even for 1 person, bed was comfortable had fridge microwave tv , breakfast was good fresh waffles eggs potatoes bread bagels etc the usual , front desk person in the morning was pleasant & accommodating good experience no bed bugs , AC was good

The building looks and works as if no effort is being made to maintain it. The tv in the room was not working correctly and I asked if someone could fix it one the first day of my three day stay. I asked again on the second day after going back to the front desk because my room card would not open the door to the room. The tv was still not working. On the third day the door card would not work again and at the front desk I asked to see the manager. I told Mr. Sanjiv Gosain the issues with the room card and the tv. He gave me another room card and assured to me that he would get someone to look it the tv. Someone did come and fixed the tv issues about thirty minutes later.

Very good

The staff here was very helpful and friendly. The other guests staying at the hotel were also very nice. The room was clean and well-maintained, and the continental breakfast was decent. Overall, I had a pleasant stay.

The room I was in had hair in the jetted tub, bathroom sink, bath rub and on the bed sheets. There was even a wristband on the floor from whoever was there previously. I had to clean and sanitize and disinfect the room upon arrival. I purchased the supplies at a close by dollar general to clean the room I was in for the weekend. Besides that the employees there were very nice.

was ok

Didn’t have sufficient amount of towels available

The place it’s clean and quiet and nobody bother you At night I’m very comfortable The clean I like that nobody bother you so quiet that’s all

Pleasant

rooms were nice, staff was great. even with a full hotel, nothing was congested. our room had a heavy scent, but nothing worth fussing over.

Clean room, staff was very helpful and courteous.

The food

Room was not very clean and the bathroom was very small.

NA

Superb

Pleasant

My stay was amazing the slim gentleman at the front desk was truly amazing he made our stay super special. I will recommend this place to my friends. Thanks