The Biltmore Hotel Tbilisi

You can not open the windows! No fresh air.

Bad customer service support

The location is perfect, breakfast is amazing and varied

Nice staff

The Biltmore Tbilisi was the perfect way to end our trip. The hotel is elegant, luxurious, and in the perfect location, making it easy to explore the city on foot. Our room was spacious and had spectacular views of the city. A special thank you goes to Tiko at the front desk. She upgraded us to a higher-floor room to celebrate our 30th anniversary, and it made our stay even more memorable. She was incredibly helpful with everything we needed and was one of the sweetest, kindest, and most genuine hotel staff members we’ve ever met. Her warmth and exceptional customer service truly stood out. We left feeling genuinely cared for and couldn’t have asked for a better experience. The only negative experience we had was with the gentleman working at the currency exchange desk. We found him to be quite rude and unfriendly, which was disappointing and didn’t reflect the exceptional level of hospitality we experienced from everyone else at the hotel.

Just location I booked with them for two days and liked to shorten my stay for emergencies and they refused my request

everything

The hotel is located in great place. Room is clean Location and cleanliness and gym facilities

Breakfast

Didn't find things to not like

The location and the building Housekeeping was consistently delayed in the morning, which was inconvenient. I also ordered room service, which took approximately an hour to arrive and was delivered cold, making it inedible. Despite clearly placing a “Do Not Disturb” sign on my door, housekeeping knocked twice at around 2 a.m., very loudly, which disturbed my sleep significantly as I am a light sleeper. This was unacceptable. Whenever I raised concerns with reception staff, they appeared dismissive and unwilling to provide proper assistance. I also experienced an issue where personal items were removed from the minibar without prior notice. I believe guests should be informed before any such action is taken; otherwise, the minibar should be secured or locked to avoid confusion. As a result, some of my items were spoiled and unusable. In addition, when I requested to check out earlier than my scheduled departure, reception refused to provide the manager’s contact details, which was unhelpful and unprofessional. Given that this is a 5-star hotel and one of the most prominent in the area, I expected a much higher level of professionalism and service from the staff.

Room had basic issues: most sockets and USB ports didn’t work, the “Do Not Disturb” panel was non-functional, and housekeeping still entered the room. We were even disturbed Sunday morning at 9:30 a.m., just hours after late check-in, with staff attempting to enter the room. No usable fridge unless you pay a deposit to unlock the minibar that was not a Fridge!!! For ~$250 per night, these are serious shortcomings. Disappointing overall.

Breakfast was very bad Thera was not cotton pads even in toilets, you need to ask them to bring?

After checkout, I realized I had left a gold chain in the room. I contacted the hotel, and they confirmed they had found it. We arranged for a friend to collect it on my behalf. Disappointing Experience – Not Worthy of a 5-Star Rating I had a very disappointing experience at this hotel, mainly due to the unprofessional behavior of the staff and the overall service quality. While driving to the hotel, I got lost as the entrance is quite confusing (it is marked with a casino sign under a different name). I called the hotel for directions, which is a very basic request, but the staff member who answered was extremely rude and simply told me to check Google Maps, stating they do not provide guidance over the phone. This is unacceptable for any hotel, let alone one claiming to be 5-star. Upon arrival, I raised this issue with the front office manager, expecting at least a simple apology. Instead, the situation was dismissed, and I was made to feel as though nothing was wrong. This lack of accountability was very disappointing. Additionally, the room itself had several issues: • The window could not be opened, making the room feel poorly ventilated. • I requested to have the minibar emptied so I could use the fridge, but I was told it is “not a fridge,” which is misleading and unhelpful. • Some parts of the wardrobe were damaged. Overall, the service, attitude, and room conditions do not meet the standards expected from a 5-star hotel. I would not recommend staying here. Paying 5-star rates naturally comes with the expectation of 5-star service standards.

Great view Normal service

The staff is not helpful and not willing to good service , the room is without refrigerator , the toilet need serious maintenance which is strange in 5 stars hotel , room service is expensive and quality of food is very low

Rooms look much better than lobby. Lobby lacks modern touch.

Big rooms Service was not good and staff need to train to handle 5 star hotel

Service

Staff don’t treat us well.