Homewood Suites by Hilton Houston-Woodlands

Exceptional

Staff was great..

Superb

The pool area was dirty and clearly not being cleaned regularly. The hot tub was unusable because it was either scalding hot or completely cold, with no consistent temperature control. One of the biggest issues was the lack of air conditioning in the hallways and common areas. The lobby was unbearably hot, and our group repeatedly had to ask staff to turn on fans just so we could comfortably gather there. Guests should not have to request basic climate control. The condition of the room was equally concerning. The door lock did not function properly and had been secured with a zip tie, which raised serious safety and security concerns. The air vents in my room were covered in dust and dirt, indicating they had not been cleaned in a very long time. The bathtub was disgusting and appeared poorly maintained. The bathroom design created another hazard. The shower curtain was far too short, allowing large amounts of water to spill onto the tile floor during every shower. This left puddles throughout the bathroom and created a slippery, unsafe walking surface. Members of our group slipped multiple times because of the excessive water on the floor. Overall, this property appears to suffer from a lack of maintenance, cleanliness, and attention to guest comfort. I would not stay here again and cannot recommend it to others.

Pool was green and nasty and hot tub also

Superb

Excellent all around. Great staff, service and room. Will visit again

I accidentally booked the wrong location and after some time passed without being able to cancel without a penalty, I decided to go ahead and stay. What a mistake!!!! I asked for a room not far from the elevator due to my husband's inability to walk far. The desk clerk was VERY nice but gave us a room at the FAR end of the hall. I went back downstairs and asked if they had rooms closer and that I had asked him for a closer room. He said yes and proceeded to assign me a room on 1st floor which I accepted after seeing how close it was. We moved into the room. It was dark and run down looking on the inside. I had planned on staying two nights but changed my mine and decided we would only stay that night and proceeded to cancel the next night. The room was evidently made for a midget because the bathroom tolitery wad sooo low to the floor. My husband could barely use the toilet due to how low it was to the floor and the tank or/and the commode rocked and made loud cranking sounds went trying to sit or get up from it. I started to complain, but decided not to because we had already moved once. We toughened the night out with someone sitting in the pool area ALL night long talking loud. Mind you a big rain storm was coming in that night, but whoever it was stayed out there all night talking loud either on the phone or to himself. Our room was right by the pool area. Evidently they don't check the grounds at night or they would have seen this person. Upon leaving the next morning there were roaches crawling around on the kitchenette area and baby roaches around the corner of the entrance door to the room. We hurried and got OUT of that roach infested, ragged furniture uncomfortable room. I did report it to desk staff upon our departure and she apologized and took notes. The building was being renovated, but I ended up paying for a room that should have never been rented. The hotel

The staff was friendly.

I confirmed when I booked that they had shuttle service to the Market Street area. When we arrived they said their van was not operating. I would have never stayed there again if I had known that ahead of time.

Breakfast is my only complaint, but it’s not different than in other hotels. Powder eggs are not my dream. There were no fresh fruits. Besides that the hotel is wonderful and my two- room suite was very nice.

Tammi at the front desk is amazing. She is so friendly and really cares about her guests. She went out of her way to help my husband and I out when we had an issue with the guest in the room below us. Great location. Highly recommend.

Great, easy access. Hidden back from main interstate. Safe and comfortable

Good location and staff excellent

Very nice

It was nice. Not the most modern, but nice. Beds were very comfortable. Staff was willing to help with anything. Breakfast was excellent.

I liked the location a lot, it's easy to reach from the The Woodlands Mall/waterway without taking the freeway, literally 10' away from anything/ the room had a smell that never went away (a bit like broccoli). It was overall clean, but it really smelled bad.

We have stayed at this location several times and it will continue to be our first choice in the area. We love having the extra space of the suite including the kitchenette and dining table. Bed was comfortable, breakfast was good, and we had a great time. We were disappointed that the hot tub was undergoing repairs. In our visits here, the hot tub has been out of order more often than working. We also noticed the room needed some cosmetic repairs but it was nothing that affected our stay.

N/a

Really Good breakfast . Love the layout and having a separate living area and small kitchen Really like the location Smelled odd. Terrible water pressure and shower floor wasn’t the nicest for sure. At checkout , the girl was clueless and slow