PepperVine
About PepperVine
Pepper Vine Hotel provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The resort offers taxi, car hire and shuttle amenities for your ease in navigating around Thekkady. When arriving by car, you'll be grateful for the on-site complimentary parking at resort. The resort offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by resort ensures your cherished travel garments stay spotless and accessible.Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire resort. Smoking is permitted solely in the specified smoking zones allocated by resort.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at resort come furnished with linen service and air conditioning, all designed with your ease in mind.In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television and cable TV for their entertainment needs.Rest assured, quenching your thirst is not a concern with a coffee or tea maker available in select accommodations. You'll be pleased to know that select guest bathrooms offer bathroom amenities such as toiletries, ensuring a comfortable stay. Each day, arise to a delightful complimentary morning meal at Pepper Vine Hotel.How about kicking off each day of your getaway with a delicious cup of coffee? At the resort, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at resort ensure that enticing and easily accessible options are constantly available.Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.Visitors wishing to create their personal culinary delights will appreciate the on-site BBQ facilities provided at this establishment. Throughout the day, engage in the entertaining activities available at Pepper Vine Hotel.Unwind by the pool at resort and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by resort.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Pool
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Elevator
- In-room safe
Reviews
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restarent and the room nothing
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The staff were fantastic. Friendly, courteous and extremely prompt to handle requests and queries. Decent restaurant and lounge bar with great view of Munnar . Highly recommend.
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Location and some of the staff was good. Overall room was also clean and maintained well. The restaurant staff the head waiter was very good and helpful and courteous . Managed food for ya and for our kid really well . Made good suggestions too. We liked the ambience of the room though suite room was barely done. Room service was unsatisfactory. It used to take several times to just get a cup of coffee because they will bring coffee without cups and this happened several times . We asked for hot Chocolate with lukewarm warm milk and they brought two items one hot chocolate and one like warm milk and again no cup along with it . Our kid was not well so we called reception early morning to check if they have thermometer or if they can arrange it to which they said no and asked us to tell our cab driver to find it. These small issues on a trip leave very unpleasant taste. We had booked suite and the attached a suite room didn’t even have a proper sofa.set. The room interiors of suite room was not done well.
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food,staff behavior. Room could have been more better.
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The staff was really good and very attentive to all our needs The property is dated and require some updation to bring it up to the standards to make the moneys worth
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Title: A Nightmare Stay at the Unaccommodating Hotel My family and I recently had the unfortunate experience of staying at the PEPPERVINE, during the holiday season, and it was nothing short of a disaster. We booked three suite rooms from December 23rd to 25th, expecting a pleasant and enjoyable stay. However, the hotel's staff and management left us thoroughly disgusted with their lack of hospitality and consideration for their guests. The first red flag was raised when we attempted to order a simple evening tea and coffee for our family. Shockingly, the staff outright refused, citing an ongoing event that apparently rendered them incapable of preparing such basic amenities. Despite pleading with them to arrange some milk for our children, they callously denied our request. It took an agonizingly long struggle, but they finally served a measly cup of milk after an entire hour. Adding insult to injury, the hotel management had the audacity to force all guests into participating in a Gala Dinner on the night of December 24th, costing a hefty Rs. 1300 per head. Many guests, including ourselves, refused to comply with this mandatory event and opted to dine outside the hotel. This unreasonable demand reflects a complete lack of understanding of customer preferences and a disregard for our freedom of choice. The pinnacle of our dissatisfaction was reached during the night event, which featured a deafening DJ and other disruptive activities. We had elderly family members who were unwell and had taken medication to rest peacefully. Despite our pleas to lower the volume, the hotel staff callously refused, subjecting us to the intolerable noise until 11:45 PM. This level of insensitivity is unprecedented, and we have never encountered such a blatant disregard for guests' well-being in any hotel we've stayed at before.
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Exceptional
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Superb
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Extremely friendly and helpful staff, especially the restaurant manager.
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Breakfast menu can be better.
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Very good
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Location, Pool, Buildings Structure The toilet Smelled like Poop when we checked in. Breakfast lacked non-veg options and was a little lacking overall.
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Love Kerala periyar tiger reserve. Like this hotel. Definitely will stay in future Nothing specific
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Superb
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Very poor
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Very good
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Good
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one of the best stay
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Superb
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We didn't booked breakfast. But we noticed the menu and its superb. We were not satisfied with lunch, mainly curry preparation is not to the mark.
