Real Inn Tijuana by Camino Real Hotels

The location I’m booking like a month and a half previously I’m when I get there. We’re not even have room. We have to wait long time to get a room.

The staff Everything was great

Everything was good breakfast I hate on 6th floor I was at 6 floor aswell francisco I believe its his name he was very very nice also everyone that worked there housekeeper aswell the only problem was the ac it wasn't that cold other thst that Everything was clean and great that will be my hotel when I go to tijuana

Exceptional

Love that it was by Starbucks and in a good location and the building was very nice and clean From the minute, we parked our car it smelled like sewer. When we got to our room, my travel partner has lupus and needs a cool room as you know Mexico is hot and humid. The air conditioner was nonfunctional. They sent two people to fix it and it never got below 72

Exceptional

Very good

We needed hot water to mix baby formula to feed our baby, staff said machine is not working and they didn't try to help us get hot water for our infant.

Bad

Superb

I love the buffet was great. I don't have nothing don't like. Thanks

Huge lobby, location, fast elevators. No A/C in lobby, old towels, the beds roll on wheels

Poor

Breakfast buffet was goid Get air conditioner in the lobby. Have scissors at front desk to cut the suitcase tides.

The facility was cleaned and airy. The front desk woke me up at 7:30 in the morning because a previous guest was looking for his key. They had a guy search my room for it while I was half naked and asleep.

Get air conditioner in the lobby. Have scissors at front desk to cut the suitcase tides.

I booked a room at that hotel because it was close to the dentist where my son had an appointment at 1:00 p.m. What upset me the most was that I arrived at the hotel at 12:00 p.m., and I was told that my room would not be available until 3:00 p.m. How was that possible when my son’s dentist appointment was at 1:00 p.m.? We had just completed a nine-hour drive, and we needed to shower and get ready before the appointment. Instead, the only solution I was offered was to pay an additional $50 for a room that was already available. I felt that was completely unfair. I was also told that breakfast and dinner were included, but that turned out to be false. When I went to the restaurant, I was told they were not included. The food at the hotel restaurant was also very disappointing. First, we waited about 30 minutes for our food. I ordered the green chilaquiles, but they were nothing more than a few fried tortilla chips with a small amount of green sauce on top. The quality was very poor. Overall, it was a terrible experience. It started with the attitude of the first employee who assisted me at check-in. After that, I contacted Booking.com to try to resolve the issue. At first, I was connected to an automated system, and then I was transferred to a representative. I stayed on the phone for a very long time, but no one ever answered. On top of that, when I made the reservation, I selected the option to pay at the hotel upon arrival. However, my credit card was charged $175 three days before my stay, without my authorization or any prior notice. That was very disappointing and completely unacceptable. I only needed the room from 12:00 p.m. until 6:00 a.m. the next morning. I checked out at 6:00 a.m., so there was no reason to make me wait until 3:00 p.m. to check in after such a long drive. If I had been told in advance that I would not be able to check into my room until 3:00 p.m., I would never have made the reservation. I would have booked a different hotel. The service at the hotel was extremely poor, and the customer service from Booking.com was just as disappointing.