Residence Inn By Marriott Traverse City

I love my room, absolutely perfect for the 5 of us! Staff was amazing! I absolutely loved the outside patio area, they had a bonfire lit and it was so cozy ! Our room smelt like rotten fish, couldn’t do much for us because hotel was sold out. Didn’t offer discount or anything, considering we spent $400 on room.

Exceptional

Very modern feel, we absolutely loved it! I think it's to expensive for the normal family it literally cost 1/3 of a mortgage to stay 1 night, but I think the whole traverse city area is over priced.

It took forever to get checked in. I ended up standing at the front desk, calling the front desk in hopes that an employee would have a second phone with them to check us in... no luck. 15+ min wait to get checked in. All dishes were in the dishwasher, dirty, and tv volume didnt work. One tv stuck on mute, the other at volume 80. Very frustrating stay.

Bed was comfortable. Bring your own shampoo and conditioner, they water theirs down. Tub/shower combo. Nice separate kitchen and living space. There’s a decent restaurant across the parking lot, Hopscotch and a Crazy Lady food truck. It’s a bit of a walk as you have to go around to get to it. Free breakfast was a nice touch. Overall, too expensive for what you get in my opinion.

Exceptional

The room was relatively new and smelled of chemical off-gassing until we had the air going for a bit.

The room was spacious and clean. Beautiful kitchen and living area; would have been great for a full week - unfortunately we were only there for a couple of days. The room was relatively new and smelled of chemical off-gassing until we had the air going for a bit.

Breakfast, not restaurant, and no whirl pool

The best pet-friendly

Room was perfect.

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Everything was great, but every time you want coffee it’s empty. One cannester. Either a lot bigger or two or something different

Exceptional

Exceptional

Everything was of a high standard. We liked the breakfasts and the staff.

breakfast was excellent. good food to start the day for newly built Residence Inn, wall paper coming off the wall in bathroom, carpet coming apart at the seam, paint on walls( in room, hallway and stairway's)

for newly built Residence Inn, wall paper coming off the wall in bathroom, carpet coming apart at the seam, paint on walls( in room, hallway and stairway's)

Everything was very clean, and the staff was very friendly. I have to admit that the pillows were terrible—so fluffy that you couldn't sleep on them; my neck even hurt. Breakfast was great, but there wasn't enough of it; even though it was still breakfast time, they had already run out of certain items. When I mentioned this to the person in charge, they were very polite in their response, but basically said that they wouldn't be making any more.

The room was clean. Due to a weather event, when staff could not come in to work, we did not receive consistent housekeeping; but the front desk staff saw to our housekeeping needs and the room was well-cleaned when we arrived. The staff (Tyler, Sean, Tom, and more) were courteous, kind, and provided us with necessary services above and beyond. The snow storm lasted longer and brought more snow, and there were difficulties, but our stay in the hotel was made more comfortable and our final departure easier by staff support. Once the new rooftop bar is in place (with some food?), it will solve one of the deficits now; but the breakfast served (now) was more than adequate. It's a little farther out of town than we would have preferred but the other amenities (including the kitchen capacity) made up for it, especially during the snow storm.