Casa Du Lac - by R Collection Hotels

The location and the cleanliness of hotel

I can't say there was anything we didn't like. The only nitpicking thing was the light in the bathroom could've been a bit stronger, but that is definitely nitpicking. The ironic thing is Giuseppe asked me if there was anything about our stay that we would change. I wasn't even going to say anything because it was so minor, but since he asked I decided to pass that opinion on. He wrote it down saying they are always trying to improve especially since they just finished upgrading. That's what quality hotels do. Well done again Giuseppe and Casa Du Lac.

Amazing location and very friendly staff at reception and restaurant! Parking was very difficult

The gentleman at the front desk was very nice and helpful. He assisted us with dinner reservations and was always willing to help us book activities He spoke perfect English and Spanish Our room (a loft) was very spacious! We had dinner one evening at their hotel and the food was not the best This was actually our worst dinner in Varenna We also had to go to Hotel Victoria (a different property) for breakfast The breakfast was excellent though It was a bit cumbersome because we had bad weather for most of our stay on the lake Casa du Lac should serve breakfast for their guests in their property as well

Location; customer service was excellent Concierge was at the other property

Excellent None, all good

The bed was a bit uncomfortable and the room didn’t have AC and there was a bright blocking light we had to get covered bc it was keeping us up

Great location Expensive

Location, great view. Excellent breakfast and friendly staff!

One of the cleaners stole money from my wallet.

Gorgeous views and fabulous location. Parking. We loved everything

breakfast buffet was superb, albeit located in the sister hotel next door due to renovations.

Amazing gem ,brand new renovated rooms, prime location, tremendous view from the room, good restaurant and the most perfect receptionist Alissio. Thank you for a great weekend. I don't know if it happened because it is a new renovated room but there were some problems with the air condition , also the T.V didn't work, after asking to repair it, they did and it happened again the next day. No elevator !!!

The staff was kind and helpful. Our room had an amazing view and was reasonably close to center of activity and easy to get around to other places. The breakfast was a nice array and tasty; the service was great. Breakfast location is seasonal, you walk up to the sister hotel. We were unaware until we checked in. Not a deal breaker but an inconvenience to get a cup of coffee. The restaurant on property was also seasonal. Better to know up front.

Very good

Exceptional

close to everything comfortable sleep great breakfast clean no complaints oh yes need to update pics on Booking.com website they don’t make it no justice for the goodness it offers glad I stayed here but was skeptical to book initially

Location location location (!), view, restaurant, room layout, staff helpfulness. Nothing - room with mezzanine was quirky, was warm with the sun thru the windows

The location of this hotel was terrific! We loved our lake view, and our balcony! All of the employees were superb (front desk, restaurant, & cleaning)! We highly recommend this hotel! We enjoyed our stay here!

Breakfast with a view was wonderful - we loved it The room was very small - no issuable balcony and not a nice view of the lake. Very disappointing and not as advertised