Hotel Villa Cipressi - by R Collection Hotels

What a beautiful property on Lake Como! The room was very comfortable and the staff at the hotel was awesome! They picked us up at the Train Station parking and helped with all our luggage. The botanical gardens were lovely to stroll through before dinner. We had a nice light dinner meal and cocktails with a view of the lake. The breakfast was included in our visit and it was amazing! The entrance to town is one way and the parking can be difficult if you are in a large vehicle (we had a van). However, they will pick you up in a golf cart from the public parking and take you to the hotel, so you don't have to roll all your luggage through town.

Weddings or events with loud music in the backyard right below the window every night we stayed, which went on from late afternoon to 9pm. Slow communication - we tried to contact them by text and email to request transportation on two occasions, but didn’t hear back for approximately an hour so we ended up having to walk (they were apologetic about this, to be fair). Welcome gift was supposed to include a bottle of Prosecco, but there wasn’t one for us.

The room size

The property is STUNNING! The view out of our window was breathtaking, we loved waking up to it every morning. We also got access to the gardens when no one else did which was incredibly peaceful. The staff is incredibly helpful, giving us lots of recommendations. The breakfast was DELICIOUS with so many options, and walking to it felt like a journey back in time. There was a wedding every night we were there, but they always had a live violinist so we left our windows open and it added so much joy and serenity to the stay. Me and my husband danced to the music in our room! So nice! It would have been nice to have known I didn’t need to buy a ticket for the gardens since I already had due to Google saying I needed to, but that isn’t their fault!!

The property is in a beautiful location When we arrived we were told that all the terraces were closed to guests for a wedding for the entire day. This is the only outdoor space in the hotel. We were very disappointed as this was the reason we booked and to be told there would be no access and that there were no terraces at all felt like a rip off as a visit to Lake Como is very much about relaxing and enjoying a beautiful atmosphere. Instead we had to go to town and sit in crowded areas to enjoy the views. We also felt that the rooms were not very nice given the status of the hotel. The wedding party was extremely loud until 11pm.

Nothing Property is apparently a wedding venue with weddings happening seemingly every day. We arrived on a Wednesday after a six hour drive and had no access to anything on the property due to a wedding underway essentially taking over all public space in the building. There is no restaurant whatsoever at this hotel. When back from dinner (elsewhere) the music from the wedding was like a night club until midnight. Hotel staff were not helpful at all. The hotel reluctantly agreed to move us to their sister property down the street for our inconveniences. It is over priced. If you are from the US it is equivalent to a Days Inn with plastic cups and small wrapped bar of soap. Not much more than that for extraordinarily inflated tourist price gouging.

The property location was breathtaking, the customer service was impeccable, and we will definitely be back. The bed was a little uncomfortable, hard

They should close the hotel to the customers and just continue as an event venue. They should educate the staff regarding how to treat to the customers.

- It was our 10th anniversary and we stayed at the hotel for two nights. During our stay the weather was rainy almost 24 hours. That is why it was nit possible to visit the garden with 2 kids during heavy rain. Our previously planned activities canceled because of the rain etc. Checkout day weather was perfect. So we checked out at check out time and leave the luggages at hotel and our car to turn back to hotel around 2.30pm. When we turned back around 4pm the hotel was closed for a private event. I wanted to use the toilet but couldnt. Still I cant believe that they didnt accept me and my 6 years old son even to the toilet! I ve never seen this kind of rude treatment in any hotel all around the world. The woman in the reception told me to use the toilet in the garage! For everything that you need they tell you that Hotel Victoria is their sister property but they tell you to use the toilet in carpark! I wanted to go to the garden and take a picture of the iconic Villa Cipressi door but they didnt allow me to go because they are closed for a private event. I wanted to talk with the manager he didnt come. So if you are paying for this hotel please be carefull. The hotel is nice but you may see this kind of behaviors and treatments. I am sure if they explain to the event owner that we are hotel customers and it is our 10 th year anniversary and we could nt manage to take a picture with the iconic door with our two young kids because of the weather conditions and we need 2-3 minutes in the garden, nobody rejects. I am so sad that we turned back to Dubai without having a picture. They made me cry with my white dress and holding my 6 years old son’s hand in front of the hotel and even coulnt use hotel s toilet! Also during our stay there were 2 events both nights till 11 pm and we even didnt ask them when this loud music will stop. ( Also we coulnt have a drink at the bar- cafe because they were closed because of the events whenever we tried to sit there!

not much i asked to change the room with a better view, they told me 150 euros more, the hotel was already pricy , so i declined. worse hotel on my trip.

Everything was very nice. I will come back. I just need to know about the refund? They charged me 230 dollars extra. Please refund it as soon as possible to my card. Thank you.

Exceptional

This is an unbelievable hotel in an amazing location. The staff, the rooms and the scenery are exceptional. If I could rate more than 10 stars I would!! On arrival, the reception staff and the gentleman who assisted us with the bags is very welcoming and can not do enough to make sure our stay was special. We will definitely be back!

I liked the room with the balcony overlooking the lake. We were in the Bellagio Junior Suite. While the writeup warned of weddings, it was unreasonable to anticipate 4 weddings over our six day stay. The porter, whose name I forget, deserves special commendation. He was everywhere doing everything. Hard working friendly, he is an asset as he makes all the moving parts of the stay work smoothly. The breakfast staff also deserves honorable mention. Being denied access to portions of the facilities due to weddings. This ruined what would have been an exceptional vacation. If I ever return, I would almost certainly book the sister property of the Royal Hotel Victoria.

The R management team has turned this into a wedding venue that blasts music until midnight. Impossible to sleep until the disco inferno stops. Hotel rooms should come with a warning. Such a shame that R management would sell out for a few dollars rather than operate an iconic property. I'll never stay at any of their properties again

Perfect location- very good breakfast! N/A

The property has a wedding daily which results in the closing of the restaurant and bar for dinner

Try to be polite and helpful STUFF

Location was perfect Expensive

Most amazing hotel I ever stayed