VOX Design Hotel

For around 66 EUR in Vienna, close to the center, this is honestly one of the best value-for-money places I have seen. The location is great, the bed was comfortable, and the cleanliness was absolutely decent. Yes, maybe the shower leaks a little or someone found dust on a windowsill… but some people seem to expect a 5-star luxury hotel for budget price. This place delivers exactly what it promises in the description: a simple, practical stay in a great location for a very fair price. For that alone, I give it a 9/10. People should rate places based on what they actually are, not on unrealistic expectations. Nothing

Nothing The description was misleading as if it's a hotel... it is NOT ! It's a very low grade of Airbnb, There is NO air-conditioning in room. The water runs out of the shower to the floor, terrible towels like sand paper, no soap, one of the 2 light bulbs in the bathroom was burnt so barely lights in the bathroom. The curtains are ineffective, either sheer or not blocking the day light. If it's actually a room like in ABNB then no kitchen, barely small fridge that doesn't really cool. Very small TV. I would never be back there.

The apartment was good inside despite the very old look of the building from the outside and the stairway. First of all it is an Airbnb not a Hotel. Than the communication with the owner is terrible. I wrote to the owner a day before my stay to ask him about my arrival hour and instructions to get the key. No response from him. Than next day I try to call him many times by the phone number that is in Booking but the phone was off. I arrived at the facility and called him many times, wrote an email, Whatsapp but no answer. In this moment I thought I was scammed. At around 15:00 he answered my call and send me the instructions. If you own an Airbnb you have to find your time to answer to the clients at least in Whatsapp or in Booking.

OMG! No! The stay was unusable because of critical issues. Manager did not care to even respond OMG!!! No running water at all during the stay, despite advance notice posted on the building that they clearly knew about. No Wi-Fi provided despite repeated requests. I tried to contact the property multiple times and received no help or response. Completely unacceptable experience.

Good

Pleasant

Location great but hotel needs some TLC Dated hotel and poor cleanliness

The heating worked well. The rest was bad. - Dirty (e.g. a lot of dust, no hovering under the bed for months, probably, see pictures) - Facilities need renovation (e.g. water was flowing outside of the shower because of poor maintenance, see picture) - There is no reception and staff does not always answer to phone calls or SMS. - We had to buy shampoo and toilet paper because there was not enough for our stay and we could not contact the staff.

Everything

Exceptional

No reception, hotel door open 7/24

Nothing, everything was good

Location wasn’t too bad. Large apartment. Where to begin!? First of all they didn’t even reply to messages before check in, then upon arrival (self checkin) I punch in the code for the locker to open and no key inside! I tried using the calling pad next to the locker which they advised me to do in the email with checkin instructions - no ring or answer most probably out of order so I try calling the number of the accommodation. I call 7 TIMES BEFORE SOMEONE PICKS UP! They didn’t even know why there was no key inside! They then realise they sent me the wrong code! There was no apology, or any means to make up for THEIR MISTAKE! It took me about 20 mins to actually check in - which should have taken AT MOST 5 mins. I make it up to the room to find a broken toilet seat, a broken couch, a fake leather bed frame that was flaking off onto the bed and a shower that was growing mould. Not to mention the coat hooks on the wall that just fell off after using them once and the towel holder that is barely hanging onto the wall as well as the smell of marijuana in the hallway. They came to ‘clean’ the room which was just give new towels. There was no indication that someone would come and honestly, I didn’t like the fact someone came when I wasn’t there because I wouldn’t trust the staff at such an establishment. I wish it would be stated some where upon check in that on the following day someone would come to ‘clean’ the room so I could have cancelled because fresh towels were unnecessary after 1 night. They didn’t even leave checkout instructions! I literally just left the key on the table and walked out. There still has been no apology from the hotel about the problem with my checkin. Save yourself the trouble and find some where else to stay. Yes, the location is OK but everything else was just TERRIBLE. SAVE YOURSELF THE STRESS AND FIND ANOTHER ACCOMMODATION!

Reception was really nice and had us check in even before check in time. That made all the difference as we were coming from a very early flight and needed rest. Nothing

Spacious room, with a sofa (wich was damaged but who cares),big bed and a good bathroom. Very heat, something really important if you visit Vienna when the weather is cold. Easy to find it and near the underground and bus stations. Unfortunately, 4 days there, the room didn't cleaned at all. The towels in the bathroom was dirty, the toilet has stamps on it and the hole apartment wasn't cleaned at all. You know, it's really important for your guests to provide them clean bedsheets, towels and space. Only the trash was cleaned from the litters everyday, nothing else. If you change that policy, I believe that your hotel would be absolutely perfect. You have some great apartments,just change the cleaning policy please!

Good location about 10 minute walk from tram and underground stops. About 25 minute walk from Stephensplatz. We were a family group of 3 adults and booked 2 double rooms. We actually had 2 mini apartments, each with a double room, sitting room with fridge and coffee machine and a bathroom. The accommodation was warm and comfortable. Beds were very comfortable. Shower worked well and there was plenty of hot water. The area was quiet. We were on the ground floor and heard no noise from outside or from other guests at all. There was some rumbling from trams but not loud enough to disturb us. I’ve read some reviews concerned the main doors aren’t locked at night. This really isn’t a problem because there was no sign at all of anyone coming in who shouldn’t be there. In fact, our impression of the whole inner city was one of law abiding people. We saw no one getting angry, no drunkenness. There is nothing to stop people skipping fares on public transport (I think they have ticket inspectors, but we didn’t see any). People are trusted to pay. We bought a ticket each on line. The staff were friendly. I spoke with a gentleman on the phone and the lady in reception on our day of arrival and they were both very helpful. Otherwise, we didn’t see any staff, though I’m sure they’d have been available if needed. They very kindly checked us in much earlier than advertised and we were able to leave our cases. This was really helpful. There are 2 arched wooden doors to the property. The left hand one contains the reception, however there could do with being a sign on the door indicating this. The accommodation looks quite basic, a bit tatty even, but don’t be fooled as it’s actually better than it looks.

Very good

I originally booked 2 nights, but had to spontaneously extend my stay by a few days. My telephone consultation with the really friendly and courteous staff was great and uncomplicated. The room was clean and comfortable, towels were changed daily and the trash can was emptied daily. Late night check-in was possible without any problems via the key safe. The location was nice and relatively close to the center, Schwedenplatz is just a 10-minute walk away. A supermarket and a drugstore are just a 1-minute walk away. For solo travelers (especially women), the location in the side street can seem a bit dodgy if you're unsure. Otherwise, it was a nice, quiet neighborhood. All in all, a quiet, uncomplicated stay in a cozy small hotel. For solo travelers, the side street location can seem a little dodgy if you're unsure. The fact that the main entrance is always open and the stairs are accessible to anyone, even at times when reception isn't manned, seemed a little unsafe. However, I didn't have any strange encounters or situations in the neighborhood, so this was not a big issue for me.

The location is good. The room is spacious and there is a coffee machine. I would recommend it.

The mattresses were very worn and the bed linen was old. Also the wifi was not nearly enough to work. In addition, the joints in the bathroom were already slightly mouldy and the flat smelled quite damp.