Surfeel Hotel Wakkanai

We enjoyed our stay in wakkanai. The staff were helpful and kind. We had a very clean room and wouldn’t hesitate to stay again.

Spotlessly clean and very comfortable. The staff was great. Not close to the town center.

All excellent None

The staff, room, price The thermostat

Good location Air cond was set to heater which was too warm by the central system and not having cooling mode. Window could not be open. Though the staff gave us a fan, it’s still not so comfortable.

The location of the hotel was ideal for our stay. The train station was walking distance to the hotel. Only one restaurant open during our stay. Would have been nice to have a simple cafe type with quick bites or take out type foods for day excursions instead of buffet type meals.

Excellent service, great food, beautiful view Old equipment

This 60s-style faux posh hotel has its windows hermetically shut. The A/C unit does not provide any cooling (or even ventilation), even with the thermostat set to minimum (18degC). As a result, the room was stuffy and way too warm for comfort — impossible to sleep. Also, this place has the slowest wi-fi I have come across in years. I was better off using my phone's 5G connection.

Breakfast was good. A lot of variety. I specially like the freshly baked bread. The room is spacious. I do not like the air conditioning. The room was not cold even when I adjusted the temperature to 18 degrees maximum. I was perspiring while I was sleeping.

Location is near the attractions and lots of restaurants around. Though usually need to travel there by car rental. I liked the toilet and shower in same room and quite large. The duvet was.soft and comfortable. Car park is free and just outside the hotel. The breakwater attractions is just next to hotel.and you can shoot.sunrise at 4ish in the morning. There is a McDonald's closeby operating from 7am which is what i need for breakfast instead of a high price of 2500jpy per pax. The centralised aircon which resulted in individual room impossible to adjust the right temperature. We had to ask for a fan to circulate air in the room as we were not able to open the windows. There was difficulty to speak to non English speaking reception staff, I gave up explaining in the end.

We only had dinner but it was very good

Exceptional

If you're traveling in Wakkanai, this is a great place to stay. You have the whole city at your feet. And great staff.

Tallest building in the area with a very stunning view of the sea and the coast guard post There are two pillows on each bed. But the pillows are very soft. Almost to a point of being flat. I could not get a good night's sleep.

I stay here 4 days 3 nights with my husband, overall is good. Especially sea view I love it much All the restaurants closed early, including hotel's restaurants. A lot of shops closed on Sunday.

A beautifully appointed hotel that was super comfortable. It was across the road from the bus and rail station and about 15 minutes walk to the ferry terminal. Staff were lovely and very helpful. English was also spoken to give essential information. Nil

Very nice hotel; room with a great view. Location is close to the train and bus stations. The staff were very helpful and friendly.

Location, room view and room size were excellent Only one washing machine, cigarette smell was strong in the lobby

It's so close to Wakkanai train station. It's so close to the sea and the historical wave breaker, and the hill and sea view; superb. The room can be regarded as good and probably the most modern in the city at an appreciable rate. Shops are not nearby but it's OK as the city is quite small and we walked to almost anywhere.

Lovely in the winter.