Extended Stay America Suites Boston Waltham 32 4th Ave

Got a king room and The bathroom door could not shut at all..

We had a sink full of water and a broken stopper. Policexmade several visits to hotel for domestic disputes among guests.we were only there one night. Noisy refrigerstor. Very good breakfast!

Never again. Dirty room, no amenities, no ice machine. Terrible

Just bad. The front desk employee was the only good part.

Love it , specially because it makes me feel like home

My stay was wonderful room was extremely clean and big. I enjoyed my stay and will come back again this was my third time there.

Nothing So dirty. I took pictures. Very loud. Not enough qualified staff.

This hotel is completely devoid of ethical values. I personally experienced how customers can be taken advantage of, deceived, and subjected to unnecessary stress and hardship, even with children involved. I had booked two rooms through Booking.com from August 8 to August 10 and had already made the payment. We were four adults and four children. After traveling approximately 10–11 hours from Erie, Pennsylvania, we arrived at the hotel at around 3:00 AM. However, the hotel refused to provide us with the rooms and told us that our reservation had been canceled. I never received any email, phone call, or other notification informing me that my reservation had been canceled. I had a confirmed reservation number, and the payment had already been made. I asked the hotel management to provide me with a written statement confirming that they were refusing to provide us with the rooms. However, they were unable—or unwilling—to provide anything in writing. I will now consult with my legal counsel to determine what legal action I can take regarding this matter. The distress and hardship that my family and I, especially my children, were subjected to is something that I will not forget. This experience was completely unacceptable, and I believe the hotel should be held accountable for the way we were treated. This hotel is completely devoid of ethical values. I personally experienced how customers can be taken advantage of, deceived, and subjected to unnecessary stress and hardship, even with children involved. I had booked two rooms through Booking.com from August 8 to August 10 and had already made the payment. We were four adults and four children. After traveling approximately 10–11 hours from Erie, Pennsylvania, we arrived at the hotel at around 3:00 AM. However, the hotel refused to provide us with the rooms and told us that our reservation had been canceled. I never received any email, phone call, or other notification informing me that my reservation had been canceled. I had a confirmed reservation number, and the payment had already been made. I asked the hotel management to provide me with a written statement confirming that they were refusing to provide us with the rooms. However, they were unable—or unwilling—to provide anything in writing. I will now consult with my legal counsel to determine what legal action I can take regarding this matter. The distress and hardship that my family and I, especially my children, were subjected to is something that I will not forget. This experience was completely unacceptable, and I believe the hotel should be held accountable for the way we were treated.

The location is not far about 10 minutes walk to a subway stations, nearby are a selection o restaurants. The room was very clean, the bathroom was impeccable clean as well, hair dryer, clean towels. Since I came during summer hot days, the house seems to be better for winter, it was still hot inside past after 9 pm, the air conditioning is old and small to cool off the room. No iron (at least I could not find it). One more thing, the internet did not work during my stay.

Nothing! After providing booking.com confirmation, I was charged by the hotel again. I am stuck with a claim to get my money back (unsuccessfully) Rotten bathroom. Not clean at all. Dirty toilet, dirty floor. Leaky and rotten faucet. No garbage bin provided.

Staff could not find us a spare. My daughter had to sleep on the floor. Bathroom door broken and won't close. Room had a very bad smell. Drawer in cabinets missing

Having a full kitchen with no utilities plates glasses or silverware made it useless

Good Good

Clean room

Had to borrow pots and pans from front desk

Superb

Very good

Kim was very helpful. The suite was good and quiet. All amenities worked. Had a wonderful stay.

Had a wonderful stay. Staff was polite and helpful when needed.

I enjoyed my stay even though it was one day