Sonesta Simply Suites Naperville Warrenville

I probably wouldn’t recommend staying here. The property feels very old, and there was a strong mildew smell throughout my room. It was bad enough that I had to ask to be moved to another room. Even after switching rooms, the overall condition of the property still felt dated and unpleasant. The biggest issue for me was definitely the smell.

Make sure to check stovetop before buying food i noticed ours didn’t work

* No toilet paper or Kleenex in the room when we checked in * Staff was short handed on check-in * Floors in the room seemed slippery * Noisy people above us and to the side means the soundproofing was not good at all * Dishwasher was full and glasses, plates not put away upon our arrival * Lid to the coffee pot was broken * Towel rack by shower was broken and not screwed in well * Didn't seem like trash was picked up in a timely manner from hallways * No reading light in the living room by the couch * Recliner was partially broken - leaned too far back The whole experience seemed to be a low-cost, low-end operation and I am not inclined to use a Sonesta brand in the future.

Worst experience toilet not functioning no staff after someone was supposed to answer phone no answer for late check In dirty

Need more blankets

My room was very dirty

This place was a DUMP! Food all over the hallways, rusty shower heads that sprayed water everywhere, old and outdated, staff shuts down at 11:00, just plain disgusting! People live here because it’s cheap and the halls real of pot. Pictures online are NOT REAL! Never stay here!!!!

Parking Laundry good

N/A

Decent.

The only room was filthy the bedding had blood on it the coffee pot was dirty and there wasn’t any toilet paper or towels

The hotel staff were great and helped extremely and that was wonderful ⛅️ This has been a wonderful stay in Warrenville, the first town I stayed in when I arrived in this nation after immigrating to the Kingsom

been vacuumed. Decent bed and pillows

loved it

Staff was very supportive. I arrived very late due to travel and work arrangements. This issue was the smell of the room. Imagine walking into your elderly grandparents house, and not the smell of vanilla from freshly baked cookies. The front desk is closed from 2300-0700 hours, and I didn't know how to nor wanted to bother staff with changing rooms. However even after spraying some cologne, the smell of mold/stagnant air was still in the room. Other than that the room was clean, just hard to relax with a very uncomfortable smell/odor.

I like my stay, staff, great helpful that I stayed and smell like Urine And. He was muggy. It just did not smell right but other than that I enjoyed it.

I made a very late reservation and the individual working the front desk greeted me after the desk was closed and was sooo amazing and helpful and just a very wonderful person. I was sooo thankful for her and the ease at which she made my chec in.

The front lady was very nice

The room was very dirty. It looked like nobody did the cleaning for a long time. Dust on the night stand. Stains on the kitchen appliances, table and inside the toilet, strains of hair by the sink. Some items are missing, including hairdryer, utensils etc. I took the problems to the receptionist and she was nice and apologetic, but it was not her fault. Anyway, I will not go back to this place or recommend anyone to go there.

N/A