Platinum Inn & Suites Webster

Clean and quiet. Located in a nice area and check-in was smooth and easy.

Son said there was hair in the bathroom which i saw some on the walls when i went in for my shower. There was no soap by the bathroom sink the wash hand. The vanity look like it was kicked in. We go there late and we left early. Didn't eat the breakfast there.

The morning front desk guy was an absolute jerk to me when I was trying to book another night so I left.

The worst experience ever! The room was in poor condition. Tv didn’t work as well as the phone. Very terrible smell, bathroom was the worse. We were told we would receive a refund for 2 nights and it’s been 3 days and we have not heard back from anyone. I would never be back again. And to top it off I think I got Covid from being there. Also the offer the worse breakfast.

We transferred to this hotel due to a less than expected stay at a different hotel and this one was fine

Everything about this hotel was on point

Room was stinky. Ac made loud noise . Neghibors where loud.

Clean room, very comfy bed, decent breakfast.

Hotel was very long in the tooth and in very serious need of remodeling. It looks like some was in work but not enough. Gym room had no A/C, some of the equipment had no power, and the pool was out of commission. My room had a mix of musty and strong disinfectant smells that was unpleasant. The room A/C cooled but didn’t dehumidify, all my clothes left in the room while I was out were damp even though I left the A/C on cold and the fan on high even when out of the room. The food selection for breakfast was limited, uninspired and never changed. I will not return to that hotel.

Unfortunately, the property looked very wore down and and dirty. I accidentally got breakfast early because it said online it opened at 6am and got there at 6.55 am and asked for something was and was yelled at it’s not until seven. Everything looks very dingy, floors stained, hole in the wall outside, and ceiling tiles in disarray, even the maid carts look moldy. The fire detector battery kept going off and I will say maintenance came right away to fix it and apologized but front desk person seemed really sick or out of it. For the price and it being a 3 star hotel, was extremely disappointed.

Nice

Exceptional

The room was clean but the AC felt muggy. It was good for the price.

Three nights in Webster, TX. Check-in and check-out easy and no problems. Room was as described with no issues or surprises. WiFi worked well, and tons of available restaurants nearby. This was a nice stay - very affordable - and easy to recommend.

Superb

Need to serve better breakfast menu coz every time I stayed there it’s always same breakfast (biscuits with gravy and sausage)

Location Needs overall upkeep and maintenance, inside and outside, especially the lobby and pool area.

The stay was wonderful the swimming pool was dirty and cold The comfy beds

The power went several times for hours at a time Breakfast was mediocre

Very good