Residence Inn by Marriott Hartford/Windsor

Exceptional

clean room friendly staff quiet stay

The room was like a small apartment with a loft for a second sleeping area. It had plenty of space to relax and sit without feeling cramped. It was a cluster of 2 story buildings each with multiple units. There were no elevators so you had to walk up to the second story unit which meant carrying up all you belongings. Not bad but you need to know this before booking if you need a 1st floor unit.

We did not eat breakfast there. That the deposit is so high. Its higher than the room. Price. I do not understand why the deposit needs to be 2x more than the room. Other high end hotels do not have such a high deposit on their rooms. That needs to be revisited with management. Besides that the hotel is good.

Great and clean . Easy in and out stay

The location was okay. 1. The 2 bedroom suite rooms were not advertised as 2 floors, and one bedroom being a loft … not a room. 2. The HVAC was TERRIBLE. When we walked in, the HVAC was off and it was very hot. We turned on the system and it took hours to cool the first floor. Then we went to the second floor!!! The first floor was 75 degrees and the second floor was 87 degrees!!! We went to the front desk to explain the problem and all they said was “this is the first we are hearing about this.” No one came to assess or fix the problem. Ever. No one followed up on it. Our toilet bowl was full of black mildew spots by day 4 of our stay because the water in the bowl was so warm it was the perfect breeding ground for miserably hot and terribly gross. 3. The kitchen is truly severely LACKING - not even a full set of measuring spoons. We booked the place because we needed a place where we could cook. We could barely scrape a meal together. 1 knife. No cutting board. No measuring cups at all. The dishwasher bottom rack is lacking wheels on one side so every time we pulled it out, it pulled the rubber out of the side of the washer and it would no longer close. We fixed it over and over. 4. Our room was just smelly and dirty.

When we requested additional sheets, the replacement sheets provided were also torn. We spoke with the staff at the front desk multiple times, but they were not helpful or sympathetic regarding the condition of the room. We explained that we were traveling with children and that these conditions were not appropriate for anyone, especially a family with children. We were scheduled to stay for two nights for a dance competition. Due to the late hour and the lack of available rooms elsewhere, we had no choice but to stay the first night. I requested to speak with a manager and asked for something to be done regarding the situation, but the front desk employee stated he could not provide the manager’s contact information and would only relay the message. I informed the staff that we would not be staying the second night and asked not to be charged for that day. I also requested a discount or accommodation for the first night due to the unacceptable conditions and the hardship we experienced. The employee was rude and stated there was nothing he could do. I currently have a $900 charge on my account, including a $500 deposit that I have been disputing with the hotel. The entire experience was horrendous, and I will be escalating

We stayed there for 1 night and checked in late because we were at a competition all day long. The room was very outdated- old furniture- the couch actually had rips in it. Like cat scratches. The bathroom needed updating- shower had brown stains and the toilet was very weak along with needing fresh paint and the floors needed cleaning. The bed wasn’t comfortable and the pillows were old. I’m so glad we brought some of our own bedding! The room was extremely hot and I couldn’t adjust the temperature. We had to leave early in the morning so thankfully we didn’t spend much time in the room. I would never stay there again and the price I was charged was ridiculous. In addition to having to pay for parking.

Great place great value

short breakfast hours 6-9 am sharp, ran out of coffee quickly and milk was old, in room coffee teabags did not make drinkable coffee. Have a laundry room.

Very homelike Breakfast was very good and the grounds were well kept

This was a very pleasant experience. I travel often for work and personal. The grounds look like a townhouse or condo development. Staff was accommodating, room was clean, well kept like a nice studio apartment. Full breakfast basic but good. The only things concerning was the room was on the second level of the townhouse, no elevator. This should have been better communicated also they require a $500 deposit which apparently They send notice via an email sometime before you visit.

I stayed for over 2 months for buisness and wished I was with my family to fully enjoy this lovely hotel.

It was a pretty good stay

Exceptional

Convenient. Comfortable rooms and clean. A bit dated but the mattress was excellent. Amazing breakfast too!! Toilets were very low and difficult for an elderly person to use. Just change and updated all toilets.

Exceptional

Good breakfast. Rooms were spacious and bed comfortable.

Location There was no reason to charge for parking in a suburban area. Stop pretending the rate is x to stay there, when it is really y when you add in the parking. There was no body wash or conditioner in the pump bottles in the shower. Good thing I had my own. That tells me that no one is really paying attention.

Ok