Best Western Plus Hanes Mall Hotel

The property was centrally located to all the places we were visiting.

Staff was amazing! Breakfast was ok. Workout equipment need maintenance/replaced (Treadmill slipped horribly and was wobbly). Facility could use some maintenance and updating. Parking was not ideal.

Had to move room because of the shower damage before i checked in when to front desk took pics they should check their room before I get there.

Great value, location and amenities. Sadly, the pool was not accessible due to repairs. However, the staff provided excellent customer services. We enjoyed that breakfast was included. Overall, Best Western Hanes Mall met and / or exceeded our expectations for the week. Thanks to all!

Great stay except the lack of hot water.

I understand you are working on issues and there are many. The carpet in the halls, outdated and shabby curtains, The wallpaper in the halls. The filthy carpets and chair. Just plain outdated and needs a huge makeover. No pool.... Very sad about this. The plumbing. Good parts... Hard working staff, great breakfast, very nice lobby. great location! Thank you!

More breakfast options

The lack of a pool. They had a pool but it was empty with a tarp half covering it and the front desk seemed a little irritated that I needed change for the laundry.

The room was clean and most of the staff is very nice. The lack of a pool. They had a pool but it was empty with a tarp half covering it and the front desk seemed a little irritated that I needed change for the laundry.

This was an horrible stay out room had roaches the pool didn’t work it’s was 90 plus degrees the tub was dirty and took an hour to drain the Korean lady with smoke gray hair at the front desk was very nasty and rude this was horrible

Poor

Great water pressure

Only thing I liked was close to the hiway The rooms looked like crap patch work everywhere.stains on the rug.looked like mold on the bathroom walls .the hair dryer needs to be replaced .otherwise will not stay here again.

The rooms looked like crap patch work everywhere.stains on the rug.looked like mold on the bathroom walls .the hair dryer needs to be replaced .otherwise will not stay here again.

Great location. Spacious rooms. Nice breakfast.

Everything was so nice No coffee pot in room Our room was in a little hole off of the main rooms beside ice machine

No coffee pot in room Our room was in a little hole off of the main rooms beside ice machine

I am writing to formally complain about my recent stay at the Best Western Plus in Winston-Salem, North Carolina, which I booked through Expedia. Unfortunately, this was one of the worst hotel experiences I have ever had. Before traveling, I specifically called the hotel to confirm that the swimming pool was open because it was an important amenity for my family’s reunion. I was assured that the pool was operational. However, upon arrival, I discovered that the pool was not working. I contacted Expedia on the very first day of my stay to report this issue. Unfortunately, the problems did not stop there. During our stay, we found roaches in our room, and I have video footage documenting this. In addition, the water would not get hot, making it difficult to shower, and the bathtub repeatedly clogged. I reported these issues to the front desk staff, who stated they would address them, but the conditions remained unacceptable. I drove approximately seven hours from Baltimore, Maryland, to attend a family reunion, and instead of enjoying my trip, my family and I were left dealing with poor accommodations and multiple unresolved issues. This experience significantly impacted our reunion and caused unnecessary stress and disappointment. Given the misleading information provided before my arrival, the unsanitary room conditions, and the unresolved maintenance issues, I believe this stay fell far below the standards that Expedia and Best Western sho

No

Location was nice. Close to mall and food Had to change rooms twice. The a/c was malfunctioning and the 2nd room the shower water never got hot