MainStay Suites North - Central York

Just ok

Very good

During her stay, she discovered bedbugs in her room. While the hotel did move her to another room, that was the extent of the support provided. There was no manager on site to address the situation, no one followed up to check on her well-being, and no apology was offered for what is a very stressful experience. As her manager, I attempted to contact the hotel to discuss the situation. I was informed that no manager was on site and was told to call back on Thursday. It's disappointing that such a significant guest issue couldn't be addressed promptly by management. Bedbugs can happen at any hotel, but what truly matters is how management responds. In this case, the lack of communication, empathy, accountability, and management presence was far more concerning than the incident itself. I hope the hotel improves both its response procedures and its customer service so future guests receive the support and care they deserve when unexpected issues arise.

From the moment of checking in we were treated professionally. The lady maintaining the breakfast area was hard-working and extremely efficient. Our room was spacious, with superb pillows and bed coverings. The kitchen was useful for meals and snacks. Nothing to dislike.

Exceptional

Hotel wasn't bad. The room was kind of misleading... cabinet door wasn't on. Brand new microwave not hooked up so they have a $20 walmart microwave chilling in the room. But other than that, room wasnt bad. Breakfast was well... not really worth it. 3 different cereals were stale. Milk wasnt cold. They ran out of waffle mix an hour before breakfast ended, wasn't refilled. Two days in a row it was just bacon crumbs. Overall subpar for breakfast.

Room was dirty especially behind couch. They need to clean behind it every time. In addition there was hair on floor in kitchenette area. Na

When we arrived, we can't find a single person at the desk. I been look around and yell hello, hello, no one come. I call the front desk number 2 times then a man appear. The wall is very thin. We can hear people talking from the next room clearly. The breakfast area is too small not much of seat for the guests in that morning. The breakfast not much of an option. Everything else are great the room were clean and roomy.

The room was huge and clean. You did not get housekeeping unless you asked for it ( a good thing). If you needed extra towels, toilet paper, etc. you could ask at the front desk and they would hand it to you. Breakfast was good. Staff was friendly. Other guests were nice.

The beds were comfortable. Good location near the highway, gas and food. Guest next to me had a cat hey claimed was a service dog, cried for hours and front desk did nothing to make it right or to get the owner of the animal back quicker. They did not care!! Walls are very thin, I would never stay here again.

Breakfast was good. The rooms were clean. We came in after 8pm and they didn't have our reservation from Booking.com. When we finally got rooms, it was 85 degrees. The cupboard next to our door was broken and we had to watch our heads because it was in the way of the door. No one was there at check out except the breakfast lady who couldn't help us get a receipt. The fridge was also not anchored and came out each time we opened it's door.

Lights worked and it.was clean and quiet.

We came in after 8pm and they didn't have our reservation from Booking.com. When we finally got rooms, it was 85 degrees. The cupboard next to our door was broken and we had to watch our heads because it was in the way of the door. No one was there at check out except the breakfast lady who couldn't help us get a receipt. The fridge was also not anchored and came out each time we opened it's door.

One of the highlights was the breakfast. It was delicious, and we loved that the menu offered a nice variety instead of the same options every day. It made each morning feel special. Our room was exceptionally clean, comfortable, and well-maintained. We were pleasantly surprised to find that it also included a kitchen, which was an added bonus and made our stay even more convenient. The combination of excellent service, cleanliness, great food, and thoughtful amenities made this a very enjoyable experience. We would definitely stay here again and highly recommend it to anyone visiting York, Pennsylvania!

Exceptional

Ty

Nice place

Na

Good breakfast, clean rooms, would stay again!

Rooms were clean and everything was great