Comfort Apartments by LivingDownTown

Location in relation to train No AC, host responsive but poor communication

Not good communication, Internet didn't work and I never got a response about that. Also there was an issue with the check out. It supposed the check out time was at 11 am and I arrived into the apartment at 10:55 am and our luggage was moved out already and there was a guy already cleaning the apartment.

The checkin machine is ok, although a bit slow. Also, it does not take American Express, even though the listing said it did. Opening the front door of the building is not obvious, but usually it was left open. The rooms are large and the apt is nicely laid out. The building smells like fried chicken (it is above a fried chicken restaurant). It is definitely not quiet -- there was a loud party below that went on until 1 am on Friday night, and street noise is audible at all times, even with the shutters closed. Many small things are broken -- the shower head, the coffee maker, one room doesn't have outlets, no beside lights. The property could be vastly improved very easily.

The location was great and the size of the apartment was good. It wasn’t very well stocked. The pillows were awful. There were lots of closets, but no hangars. The living room/dining room were in one of the bedrooms.

The location Every thing it has to be completely reinventing also there was a little ironing table with no iron and toilet seat very bad and discomfort ,shower is broken and you have to fix to take a shower , doors very old and bad scratches , furniture and curtains are old and is making the apartment very dark also not enough lights.

Honestly nothing i was shocked when i saw the area and properties in pictures looks good but very simple things was really disappointing Nothing

I complained about dirty kitchen we had roaches..I sent a message and didn't do anything about it. they don't have a separate dining..its inside a bedroom.

Property is about 30 walking minutes from the city center. We had to wait 15 minutes to collect keys. Apartment is not clean enough and definitely can use an update.

Decent apartment, fairly good location. We arrived early abs host allowed to check in a few hours ahead No AC or fans. Hot, uncomfortable bedrooms for overnight sleep . We were given 1 key only for a large group, difficult to communicate and received an additional key late the day before departure. Minimal kitchen supplies

NOTHING - My whole family asked to stay somewhere else. Lockbox was out of order and had to call a number so someone could come and give us keys. It was raining and were stuck outside while we waited. After they gave us the keys we left for dinner and then they did not work to let us back in - we had to call again while being locked out in the rain. Roaches everywhere, concert restaurant below that blasted music until midnight. NO INTERNET Roaches everywhere - my kids would scream as they were in the shower - roaches ran across the floor. There was not one or two - it's infested. Turn on the kitchen light and 30 would scatter all over the counters and clean dishes. The apartment is above a fried chicken place that plays techno music until midnight- so loud it shook our room and door. It was awful and no Internet at all - I bugged the person so much they finally put a new modem out for us and that did not work either. The ignored me the rest of the time I was there. I wish I could get all my money back... It's basically a hostel party place that should be $20 a night - if you dont mind the roaches crawling all over you at night. I cant believe I paid 700USD for two nights in this place. Booking.com should have to answer for this.

I don't appreciate that it was advertised as high speed internet when I didnt get any wifi. In the first few days, I was able to log in to Living apartment wifi but was blocked ina few days. I meesaged the host about the wifi password but it never worked. So left with no wifi which is frustrating.

The location is great. Right around the corner from the Wawel Castle. There are restaurants and local stores nearby. The apartment is spacious with 2 bathrooms which is great when traveling with a group. The communication with the host was great- very responsive and accommodating. The host was super helpful with arranging transfers to Auschwitz’s and to the airport.

Over roll was all okay.

Nothing, in a matter of fact we left and did not return after about 10 minutes of being in the property because it was not the same as the images shown and filthy. The fact it was completely different to the one advertised and it was filthy

2. The neighbor above us was very noisy and walked around throughout the entire night, making it impossible for us to sleep. 3. The internet connection was unreliable. We couldn’t connect until the owner arrived to collect the money, at which point we complained, and he switched it on. However, after he left, the internet went off again, and I had to manually restart the router, which was located outside the apartment. 4. The bathroom door had an issue and wouldn’t close completely. 5. There was no shampoo provided—only a small amount of hand-washing liquid soap. 6. The rooms were not very clean.

Comfortable accommodation with everything you need. No communication with the host after payment, I ask for help with entrance, no replay. I enquire about Airport shutte as advertised on what's up, email and try to phone, no reply.

N/A Below level was bunch of the kids they were loud all day all night at 4:AM they were making so much noise I'm glad I didn't come with my family . Owner or management needs to do something about these types of issues'

Very accommodating

Exceptional

Person was already there waiting for us to handover keys. Response from host was super slow. They did't gave keys for rooms which means if I am changing cloth then my kid can open rooms. I asked multiple times for keys but they denied. I also requested for toaster but they not even responded. Utensils were broken and not in good conditions.