Quality Inn Amarillo West near Medical Center

Room filled with bad odor. Room ceiling had cracks and patches. Bathtub was dangerously slippery and dirty. Room was overall in poor condition.

Quite

Staff was excellent. Room was clean. Air conditioner works great. I've been here for 12 days. I think no one has been in to clean my room. I have not received any clean tiles or washcloths. Other than that everything's great. Keep in mind I am working night shift. It's very possible that came in my room and I was asleep and they left. I'm not sure. All in all, it's been a great stay

Good location

I love stay here when we need to stay in Amarillo

The staff is exceptional, the location is very convenient and safe.

I am in the process of obtaining lobby footage from the manager of this establishment. And will be taking it up with the franchise as well. Overall this was the ONLY bad experience I've ever had in 32 years of going through Amarillo. I should have stuck with my IHG account.

My room was on the second floor, the exterior door was/is unsecured (anyone can walk into the hallway), the interior door had a secondary lock (but it could not engage due to the door being misaligned), my room’s a/c barely work (and my room was far hotter than my preference, the bathroom had/has peeling paint, and last but not least, the water… the warmish water was on a cycle (from cold to lukewarm and back to cold every 2-3 minutes of my shower-exercised my timing). But the hostess/check in attendant was very nice and deserves a raise.

Safe and clean. Thank you

Salty eggs stale bread. Lighting in the stairway with black carpet thought i would fall hard to see.

Room window had a huge Crack and it was tape up and you would think it be nicer since its close to medical center. Breakfast only had yogurt, cereal, and fruits, it look like it was under construction in lobby.

Friendly staff

Large deposit due at property for one night pre-paid stay. Totally unacceptable and if I had known, I would have chosen another place. I could have refused to pay the deposit, but then I would have lost the money I paid for the room. Total nonsense and a horrible experience.

yes

The bed was comfortable. Breakfast was good. I walked across the street to the beautiful park. The pool was closed. The carpets and walls in the lobby and hallway were shabby.

To gain access to the hotel you have to do it front and outside door which was broken. The room was unable to be locked, the inside hatch was the option to look the door. Inside the AC was pretty noisy, the curtains were quite ripped.

The breakfast was only waffle and coffee, cereal, but no eggs no sausage.

The pictures lied and If this trip wasn’t non refundable and I didn’t get in at 11pm I would have ran immediately

This hotel was trash, do not stay here unless you’re extremely desperate. I booked a non smoking room and my room smelt like an ashtray. When I turned the light on a cacaroach pulled a switchblade on me. After fighting off the roaches I went in the restroom to find someone’s ball frow all over the toilet. Absolutely disgusting! The pictures online are catfish.

No swimming pool. Breakfast was trash just waffles no eggs meat or nothing. Swimming pool not working. Hot water issues even after contacting front desk. The atmosphere is kinda dangerous. You have to slam the door shut all the way. Some nights didn't feel safe. Can definitely hear the people above walking or making any kind of movement a lot of sleepless nights.