GrandStay Hotel & Suites

The location was the best part of the experience. It is within walking distance to several good restaurants and shopping is also close by. Iowa State is a short couple minute drive or about a 2 mile walk which is nice as well. The hotel room was dirty. They did not provide coffee in the room, no Kleenex, or fresh towels were provided. The breakfast was free and terrible. The hotel is run down and not being cared for as it should be.

It smelled horrible and room was ok

I had to clean the coffee table and the bedside table with Clorox wipes that I brought with me. Sticky and gooey stuff on both tables. Some very dried on. We had no knifes. 2 cups and 3 bowls. Basically nothing. The second day I had to chase the housekeeper down to get towels and wash clothes. The trash can in the kitchen was emptied, however I needed bring one of the trash cans to housekeeping because she missed it. The housekeeping lady had her baby (6- 8 month old)with her as she was working. It's been a while since we stayed here and we were very disappointed. My daughter had a different room and the last time we were there was about 3 years ago. It's been our "go to" when visiting that area. There was a very big cobweb in the corner of the room. Every time I asked the front desk for anything he said "I can't help because I'm the only one here."

Superb

Location, staff, amenities were all wonderful. The breakfast was decent and made life easier, rooms were well taken care of, the soaps provided were a pleasant surprise and the staff is the absolute best. We we’ve stayed here several times, some rooms need a thorough deep cleaning (coloring on the walls from past guests) and some have better A/C than others.

Check in was quick and easy. The front desk worker was welcoming and friendly. The place was nice and our room seemed to be fairly newly painted. Our toilet paper dispenser was missing the metal tube to put the toilet paper roll on. We were going to let the front desk know as we left, but no one was there. Not a big deal, but it should be fixed. Breakfast was fine. Quite a few choices, but no hot eggs over the weekend we were there. Disappointing, but there were several other choices. No real complaints and we would definitely stay there again.

Hotel was very poorly maintained. Room was not the cleanest. Pool was not maintained well. Photos on website are not updated. They no longer have a hot tub either.

Passable

The room size was fantastic, and the front desk worker was friendly and very helpful. The mattress for the pullout couch had red stains on it, we also found red, sticky residue on the table and the bathroom door. We would have preferred more variety for breakfast (eggs, toppings for the oatmeal).

Staff was very professional Just needs a lik work and i can see they're working towards that

The desk manager was very nice and the room set up was great ? There was a jar of peanut butter and a bag of garbage left in a cabinet . In the bathroom there was a washcloth from previous guest hanging over shower curtain rod . There was no plug for bathtub . I had to use a rag . There was a lightbulb out in bathroom . No decaf coffee in room and no creamer .

Passable

Affordable and all units have full size fridge and hot plates Significantly older property - ancient couches and not enough equipment to actually cook a meal in the suite.

Just a quick overnight stop. Place was fine.

Exceptional

Pictures looked good but I should have known better. Was supposed to be staying two nights but ended up getting a room across the street due to how dirty our room was. Inquired about getting a refund for the 2nd night we abandoned but was told since I booked through Hotels.com the hotel couldn’t issue a refund, Hotels said I had to get the refund from the hotel. Basically there was what looked like period blood on the toilet which was loose from the floor. There was toothpaste splatter all over the walls. The lady at the counter was nice and came and cleaned the toilet but it was late and we were tired. Besides, to clean the room properly would have taken an hour or at least a gallon of paint. The shower was terrible, the beds and furniture were worn out and despite all that I still tried breakfast. 7:30 am and the only thing available was dry bread and stale bagels. $180 lost. I will not be staying at this hotel ever again.

Very good

The breakfast was terrible, the only option was biscuits and gravy, and the next day was the same. Dirty elevator, bathrooms, and the rooms.

Our check-in process went smoothly, and the employee on duty was quite friendly. Upon entry, the room seemed clean, although it was obviously dated. Our stay was going fine until it was time to go to bed. Shortly after turning off the lights to sleep I began having areas that were itching. In the moment, I thought it might be an allergy to the detergent used on the sheets, but unfortunately woke up in the morning with bug bites all over my neck, shoulders, chest, arms, and hands. I had anywhere from 25 to 30 bites that swelled and blistered. Upon trying to contact the property, the person on duty was friendly and concerned with answering the phone, but after multiple phone calls ownership never followed up with me. I was able to get a partial refund through my booking agency, but I’m still extremely disappointed that the owner did not make any effort to reach out to me. My main concern was that nobody else would have to deal with this in the future, but given their lack of follow-through, in returning my calls. I’m concerned about their follow-through on dealing with the bug issue. Obviously, I will not be returning to this hotel.

Nothing Room A/C did not function properly in any portion of the building. Staff didnt care. Rooms were dirty. Walls had streak stains in all rooms. Kitchen cook tops were disgusting. Bathroom was THE WORST. Leftover bars of soap in the shower from previous guests. Found cock roaches late on day two and promptly left. Staff seemed to not give a crap when I told them. I will never stay at a Grandstay property EVER again. I am disgusted, and paid for two nights and got only one, and the one was restless and uncomfortable.