Mercure Amsterdam City

Superb

Good location , family orientated, friendly helpful staff and Good size rooms .

Superb

We are family and had booked three rooms with a scheduled check-in time of 3:00 PM. Upon our arrival at 2:30 PM, we requested that all three rooms be located on the same floor. The front desk agent kindly assured us that three rooms were secured for us on the 8th floor and instructed us to return at 3:00 PM to collect our key cards. However, when we returned at 3:00 PM, that agent’s shift had ended. We were then assisted by a supervisor named Martina. Contrary to what we were previously promised, Martina informed us that those rooms were no longer available, that our rooms were not ready, and that we would have to be split across entirely different floors. What followed was an unacceptable four-and-a-half-hour delay. We were left waiting in the lobby from 3:00 PM until 7:30 PM without being provided our rooms, despite the official check-in time being 3:00 PM. Being made to wait so long after a journey—only to have our room assignments completely disrupted—was extremely unprofessional and exhausting. The only saving grace of our evening was a staff member named Nana, who stepped in at 7:30 PM. Seeing how visibly exhausted and distressed we were, Nana immediately took charge of the situation with utmost professionalism. He went above and beyond to resolve the issue swiftly and finally handed us our keys. Nana represents the very definition of true hospitality; his outstanding customer care and kindness completely turned a terrible experience around. While Nana deserves the highest praise and recognition for his extraordinary service, I expect management to address the severe lapse in communication and handling by Martina. I look forward to hearing how this matter will be addressed.

Breakfast was ok. Not great, but ok Our room was not made, even though we only came back after 4pm. Coffee also not replaced after room was eventually cleaned. Unfriendly staff at front desk

Fast check in Fast check out Small rooms

Exceptional

מושלם

Exceptional

It's really a good experience for me when I stay there...

A really nice relaxed vibe throughout our stay. From check in to check out the staff were lovely and accommodating. Chilling out, during the day and in the evening, next to the canal was a highlight for our family. We have no negative feedback

Very good

Superb

Superb

Exceptional

The room was big and really good value for money. Quite far from central Amsterdam with little restaurants, shops and activities to do around the hotel. You had to walk 15 mins to the station then sit on the metro for another 15 mins.

The facility was superb, and it was refreshing to sit by the river behind the facility. The breakfast was also good with a lot of variety. There was no bus stop around the facility, and have to walk about 15 minutes to the Metro station. This was difficult for older guests who may have knee problems. Maybe management can talk to those concerned to create a stop nearby.

Staff wonderful! 10-15 min walk to train. 5 stops to Central Station. Transportation to anywhere from there.

Exceptional

I have stayed at the Mercure City Hotel probably every time I have come to Amsterdam. Its a great location. Very easy to drive to, has a parking and an electric car charging bay. The staff is friendly and knowledgeable. Check in is always smooth. Breakfast is good and has a nice variety. There is a metro station and a grocery store that is walking distance from the hotel. This time I think I booked a smaller room which was part of another section of the hotel which was really dated. The room was small, the amenities very basic. Broken iron in the room (the technician brought a new one). Things broken in the bathroom etc etc. the bed was comfortable but pillows just thrown around. Very strange stay. I am probably used to the Deluxe rooms so this was not a very good experience for me. I ended up checking out a day earlier as I didn’t want to stay in that room anymore.