Holiday Inn Express & Suites Ann Arbor - University South by IHG

Front desk staff was very helpful at both check-in and check-out. Room was clean and comfortable.

we arrived at 10pm and the front desk guy was no where to be found. there were a few people waiting to check in and waiting for a long time. eventually one of the guests had to go through an employee only entrance to find the front desk guy. then he started checking us in.

Very good breakfast

A warm and welcoming hotel with an amazingly dedicated and friendly staff. The rooms are spacious, clean, and well-maintained. We enjoyed a good breakfast, and having plenty of free parking was a huge plus. The hotel offers great amenities, including an indoor pool, a fitness center, and a self-service coin-operated laundry room. Nothing at all - everything was great!

Exceptional

Water pressure was a little off. Clean but needed a bit of TLC, some wallpaper coming off in hallways and bsthroom

All as expected

The staff need to answer the phones more promptly. The hotel does not provide suggestions for local restaurants.

Very good

Very clean!

Excellent hotel with great service, clean and spacious rooms, and a lovely atmosphere. A special compliment to all the staff for their excellent service, kindness, and professionalism. Thank you for making our stay so enjoyable.

Everything was great. Front desk was amazing woth accommodating requests.

Great hotel, one exception is the sound proofing of rooms needs to be improved. We could hear everyone at ground level in the bar and/or courtyard and our room was on the 3rd floor!

The lady in the breakfast buffet was very unfriendly and she was upset

Great place

Everything was good except we waited almost 3 hours to get In our room

Our room was not ready two hours after check-in and we were trying to get ready to go to a concert! Staff was unwilling to help and said that we needed to use the washroom to change and check in at 2 AM when we got home from the concert instead! We paid $1000 for this room!! Then they charged double the price for a pint of ice cream when we got home and didn’t tell us what time breakfast was available so we missed! The hotel was clean and relatively new but an awkward distance from the concert venue which made getting an Uber very difficult!

Workers friendly and went out of their way. Cost.

Room wasn’t ready at check in time of 3pm. Staff talked negatively about other employees in front of me.

Exceptional