Jumbaktas Hotel

Nothing No pool they lie that they have one, dim lie inside, bad service

The staff was rude, they tried to blame us for using the minibar, when we did not. Other little nuances were also noticeable.

Friendly staff, polite & very cooperative Carpets / furniture are getting a bit old

The staff in front desk very good, the room was big and good, have spa nice,

Great room and spa, excellent breakfast

Close to restaurants & shopping center. The first room we had was terrible, but the second room we got after the intervention of the Manager was very good. Very unfriendly Receptionist, who lied to us about the rooms available. The first room we got was a family room on the top floor (which was OK), but all the views were blocked by A/C and other installations on the surrounding roof. When asking the Receptionist if there was another room with a better view available, she denied ... even though Booking.com showed several rooms available. Only upon intervention by the very helpful & friendly Manager all of a sudden a good room became miraculously available. We felt very badly treated by the front desk staff, the rest of the Hotel was OK.

I recently stayed at the Jumbaktas Astana Hotel and had a truly enjoyable experience. The spa was a well-maintained, the breakfast was with a wide variety of dishes to suit all tastes. What stood out most were the national desserts; they were absolutely delightful.

silence Front desk

Exceptional

Everything is was good, but insignificant smell of cigarettes in a room ( seems like guests ignoring the rule of no smoking). Suggest to put labels of no smoking in the room

Didn’t have water in the whole hotel upon my arrival till 3 am. Had to wait when the water comes for taking a shower before a sleep after a trip. Also the halls were out of light and had to use my flashlight to find my room

Spacious room with amenities of 4-5* hotel. Unstable Wi-Fi (virtually non-existant) totally undermined otherwise the good quality of this hotel. King bed was not actually a single bed, rather a combination of two Twin beds which downgraded this hotel to 3*.

Great location, excellent customer service. There is health and beauty center in the same building, and you can combine your staying with beauty/spa/ health procedures

I think it was pretty good. Everyone could find something to one's test. I did like the willingness of stuff to satisfy any needs of the guest. ??? The non existence of a laundry room. Because it's pretty much a private matter.

Location - room was spacious and confortable. The attention from the recepcionist ( a lady and a gentleman) was outstanding. They were really helpful and caring. Great hospitality. Wifi too weak in the room

Quiet and good , clean Some below is not comfortable

Rooms are large and spacious Rooms are old fashion. Wi-Fi is poor, in the room 511 Wi-Fi was completely absent.

Location is good Unfriendly unwelcoming reception team and waiters on breakfast…never greeting guests first, or passing by guests…uncooperative, generally untrained for hospitality business. Independent hotels (outside of networks) could only stand out via true welcoming characters and creating positive vibe for travellers. This team in general never smiles, never greets, and leaves the feeling the you disturb them by coming over. Never-working internet in 21 century is simply no-go. absence of heating with 2*C outside, (air conditioning preprogrammed and blocked in the most bizarre way), lack of any consistency in room cleaning standards including vacuume cleaning in some rooms after midnight - just adds up… The hotel in general needs renergized leadership and reshuffle to get on a positive side of hospitality business.

Nice big room. Good location. Air condition in my room wasn’t working

The room I got was clean and spacious, which I find important. I will consider booking Jumbaktas again on my next trip to Astana