Phi Hotel Milano

Hot gym

Price Very old, needs renovation, mold in bathroom, small rooms. Unaccessible location without car.

Grazie a tutti i personali.

The bed was hard

Parking Breakfast Small Room

Cafe from breakfast We recently stayed at this 4-star hotel in Milan and booked two rooms for one night. Unfortunately, we encountered several issues during our stay: One of the rooms had no window, and the door to the balcony was locked. According to the reception, the balcony glass was broken, so access was restricted. As a result, there was no source of fresh air in the room, which was quite uncomfortable. In the second room, the sink in the bathroom was not functioning properly, with water unable to drain. Additionally, we found hairs on the bed, which raised concerns about cleanliness. We requested a room change, but the reception informed us that the hotel was fully booked and unable to accommodate our request. When we brought up these concerns at check-out, the staff offered a refund as a goodwill gesture. However, we declined, as our main concern was not financial. Rather, it was about maintaining the trust and standards expected from a 4-star hotel. There is certainly room for improvement, especially regarding quality control and maintenance. We hope the hotel takes these points seriously to enhance future guests’ experiences.

perfect if you need accomodation in the area. no fitness room

Very good

very good hotel. clean rooms , helpful reception . I would visit this place again.

Very good

Room Breakfast

Very good

Good

The hotel is very basic and dated. Cracks in walls and paint working chipping. It’s fine if you want somewhere very basic to sleep but if you are expecting 3/4 stars it’s not that. The entrance is also very hidden for taxis and Ubers which delayed getting them quite often. Breakfast is “meh” wouldn’t pay for it but had it included so ate and it was fine. . The bugs people talk about in other reviews are not bed bugs but are green shield beetles that come in from the balcony’s and die. When I got to the room there were several dead on the floor which does make you question the cleanliness. TVs are available but just 3 Italian channels. There is a mini bar with some snacks and drinks. Double bed was two single push together which is pretty uncomfortable. Personally wouldn’t return but it does the job if you want to stay in the industrial part of town for conferences etc.

Nice property, clean confortable and close to il centro comerciale mall, breakfast was delicious Far from city center

Very good

Very good location just 30min from city centre. staff friendly and rooms clean and bright. our trip was pleasant for family members and I asked hotel staff a little touch to put a note in the room with a Happy Birthday massage, It was a nice surprise when they done more than I expected, they put a small box of chocolates. it was very nice, hotel staff done extra mile for us.

the room was clean and very comfortable, breakfast To enhance the management of garage access, we could implement a key system similar to the one used for room entry, which would provide a more streamlined experience for our clients.

- 1. Cleanliness: The room was extremely dirty and unhygienic. We found multiple cockroaches in the room, which caused significant distress for my family. This level of cleanliness is completely unacceptable, especially for a hotel. 2. Temperature and Comfort: The room was very cold. The ventilation system only allowed heating up to 22°C, which was insufficient, especially for our small child. Our daughter had to sleep with us to stay warm during the night, which disrupted our sleep and comfort. 3. Customer Service: Upon our arrival, the gentleman at the reception was notably unprofessional and unfriendly. He appeared disinterested in assisting us and provided no relevant information about our stay. Additionally, he insisted on immediate payment upon check-in but failed to provide us with a receipt, which is highly irregular and concerning. Given the poor conditions of the room—being dirty, cold, and infested with insects—it is now clear why upfront payment was required. We were left with no option but to accept these substandard conditions, as we did not have the time or energy to engage in lengthy discussions after a long journey.

Exceptional