Sonesta ES Suites Cincinnati - Blue Ash

My family and my parents checked in to two separate rooms late at night. The older black gentleman that checked us in was terrible. Tried to give him grace because it was a little after midnight. After telling him over and over that they were separate he tried to do them together, then charged the wrong cards to the wrong rooms, then told us there was nothing he could do about it. The next day a younger gentleman with long brown hair helped fix our cards in less than 10 mins. He was extremely helpful. My family had a 2 room suite, it wasn’t trashed but it was not well cleaned at all! We had an almost gone toilet paper roll in our bathroom, all kinds of trash still behind our night stands, and the scrub mommy under the sink was used by previous people! The parking just is what it is, it was a busy weekend so busy parking. But there was plenty. The breakfast was great and the basketball area was nice for the kids.

Great place to stay with amenities. The staff was really helpful and nice. Lots of room for a family of 5 to stay here compared to a hotel.

Clean and a good spot to stay with kids who always want to run around!

Everything was so wonderful. Staff was so accommodating and helpful. Continental breakfast was actually really good. The pool was fun and we had it to ourselves for the most part. The suites were very clean and comfortable with common appliances included. Parking right in front of your suite. Lovely stay!

Very good

Superb

Spacious clean good customer service N/a

The pool and the breakfast were ok, but the room cleanliness was downright awful. There were stains all over the carpet in all the rooms. The one room smelled terrible of urine, so bad so that you felt like you couldn’t close the door and close off fresh air. I have two dogs myself , it’s like they didn’t even try to clean it up. The counters were sticky, trash on top of fridge, dead bugs on all window sills. Concept and location were good and close to a lot of things but housekeeping is a strong weak point. Called to see if I could check in early if room was ready. They said the room was ready but it was a $30 early check in fee, yeah right.

Superb

n.a

Exceptional

It was in a good area and the breakfast was decent The WiFi was horrible and took away my boys and I. Wing able to enjoy streaming while in the room. Couldn’t watch any movies because the tvs weren’t smart tvs. No good channels to watch at all. The room wasn’t the cleanest. Furniture was badly stained and felt dirty. Windows were dirty where you could tell the previous occupants had small children that touched all over the windows at the bottom. Bathroom lights were very dim.

Our room and our friends room had a weird bathroom/sewage smell to it for the entirety of our stay. It seemed to be worse at evening time when we got back to our room from being gone all day.

The bed was very comfortable. We were able to sleep well. The kitchen was pretty, well stocked with needed utensils and a huge refrigerator. The coffee in the breakfast/lobby area was excellent. The food was great especially the morning with omelettes and bacon. Also all the extras breads with toaster, pancake and waffle maker were available. The front desk was great about giving fresh linens each day. We will be back the next time we visit Cincinnati.

N/A

I really liked that it was clean and quiet. The pool was very nice. Staff was professional. N/A

Exceptional

Breakfast menu was good. I will say kitchen staff was very quick to close down, beginning at 9:25 am to start closure of 9:30 am. I observed 2 girls arriving at 9:32 am and all food and drink was removed. They received no breakfast.

Beds horrible. People slamming doors all night. Room in poor repair. Stains on the ceiling. Floor coming up

Good