Hyatt Place Cincinnati/Blue Ash

We drove from Cleveland and didn't have a room at 7pm when we arrived in Cincinnati. Hyatt had sold our room. There was no availability, no rooms for our reservation! Again Terrible FD

Fine. More fresh fruit would have been nice 9am end time seemed a little early No one at front desk when we arrived. Lobby area wasn’t very clean.

Very good

My room was not clean, my shower head did not work, and my room was next to a staff area that was very loud.

Exceptional

Location was very convenient. Facility had some nice qualities. Friendly staff. Room was quiet and comfortable. Area felt safe. Linens fresh and clean. Comfortable bed. Two elevators. Loved having a couch and small dining table/desk in our room. Small kitchenette (little fridge and sink) a plus. Having bathroom sink separate from shower and toilet a plus. The heating/cooling system was quiet and efficient. Great lighting. The breakfast seating area was welcoming and the food presentation area was great, but the food itself was a disappointing. Bacon extremely undercooked. Scrambled eggs were flat rounds. Pancakes were as flat as the egg rounds. Only one kind of bagel was the bread offered. There were several kinds of cold cereal. There was sour cream and salsa for the for the eggs. A great variety of tea boxes were on the coffee bar, but unfortunately, most of the boxes were empty. I appreciated that they tried, but something was off. In spite of the breakfast disappointment, I’d definitely stay there again.

Could not find location and customer service was horrible at directing me. Had to cancel reservation and find alternative accommodations Customer Support

Loved the outdoor pool and the clean large rooms.

Room was very humid. I don't think the AC was working properly. The room had a moldy smell to it. The bed mattress was old and had a huge tear in the side of it where you could see all the springs.

Good

Bathroom doors would not shut because they were too close to the toilet. In room air conditioning unit could not be shut off unless unplugged. Specific feature rooms that were booked were not available.

Loved the room loved tbe bed. In good location. Great value. That they didnt have a microwave n the room

Very poor

The breakfast was good

Bad

Location Toilet ran ALL NIGHT long Breakfast was terrible, scant pickings, cold coffee Staff didn’t understand when asking for assistance

Clean, nice location Beds were uncomfortable and breakfast was disappointing.

Ease of checking in and out. Room was good but the quality of the materials is sub standard. Ceiling was all wavy and looked like it was falling down in places. Decor was good but lamp was rusted and falling apart.

There was no microwave in the room. There was no laundry on the property which is important cause we had basketball players staying there. The pool was not open. The breakfast was not good. They didn't even have butter for the pancakes! Our room was spacious and clean but I probably will not book at this property again.

Quiet, 3 star hotel, outdated and a little run down. Only has one desk/bar/ office person per shift. Buffet area is very small and very limited, basic scrambled egg, pre cooked frozen sausage, frozen French toast, cereal, bagels, coffee and juice. Will not stay again