AC Hotel by Marriott Boston Cleveland Circle

Exceptional

Pleasant

Good

Superb

Exceptional

Superb

Very good

I have stayed at this hotel on a few occasions and usually enjoy my stay. Unfortunately, this time was disappointing. The shower was dirty, and there was no body soap in it. Also, the floor in the room felt sticky. Even my husband commented that he felt the floor didn't feel right. They may need to reevaluate how they clean their rooms.

Room is spacious and feels nice. Shower is good and well equipped. Convenient location with groceries nearby, easy transport. Has $ 20 breakfast in hotel. Major concern is that Wi-Fi is not a secure network and a bit slow. Living room floor can be cleaner.

The hotel was clean and the staff were nice, but it had the loudest ac I have ever heard, the blinking led on the fire alarm was bright enough to shine *through* my eyelids, and my bathroom door didn't close, all of which made this a rather unpleasant visit.

Love this hotel! It’s clean, fun bar area great gym. Close to the T and restaurants!

The hotel charges

A bit far from the Fenway Park but you can get by train. Lovely Hotel

I loved the breakfast .Im a healthy woman and the selection for breakfast was great !!

Location, clean and has basics covered Everything is minimized including flow of water from the faucet or the hand soap, barely there lol. I could hear all the noise from hall way, other rooms etc

Good

Good

as always...well maintained and convenient to everything!

Very clean Nothing

We also encountered billing issues at checkout. Our final bill was incorrect and required manual adjustments to apply the credits we were entitled to. During this interaction, the front desk staff did not even make eye contact while communicating with us. Unfortunately, this was not an isolated experience—several staff members throughout our stay appeared inexperienced and lacked professionalism. Finally, despite being a relatively new property, the hotel has several facility issues that affected our comfort. The water pressure in the bathroom sink was extremely weak, making even simple tasks such as filling a cup take much longer than expected. The hotel has a modern appearance, the combination of issues mentioned above made the stay less enjoyable. There is significant room for improvement in both staff training and day-to-day hotel operations.