Holiday Inn Club Vacations The Royal Sands by IHG - All inclusive

Beautiful beach, quiet, relaxing, wonderful chairside service. Staff are friendly and helpful.

The Pool áreas Bathrooms need to be updated, walk in showers or something newer

I loved the lap pool! The beach access was great, the staff was very friendly and everything was working as it should, with no issues. The lighting in the rooms can be improved (it is terribly cold and makes the room look dated) and the waiting times for checking in and checking out were a bit long. If there are five or six computers available, having a single person managing those procedures is not ideal.

It's not all inclusive when they constantly take your room card for every drink or meal. No introduction or explanation about amenities - we had to ask other people staying there where to take towels, or where to find activities, what time they functioning

Even though the territory is big all loungers near pools and most of them on the beach are occupied before 6am so if you want to have a seat you need to reserve your place in advance otherwise you can have a chance to get a pair of loungers after 2-3pm. Big territory and unfortunately not a lot of activities for a kid but there is a water park of course and you will not find official working hours for it anywhere but you will probably find out that it's something between 11:30 - 4:30pm. Room was spacious and quite comfy. Good food mostly but buffet is quite limited sometimes and you get used to it after dining for several days. To have a dinner at a different than La Veranda restaurant you have to book in the morning by calling reception or through your host but in general, this experience is quite horrible. If you arrive on Saturday, be prepared that you will not be able to eat until La Veranda is opened again at 12:30. Everything else is conveniently closed. And they will not check you in until La Veranda breakfast is closed. After check‑in staff may invite you to a 90‑minute sales presentation promising discounts. These offers are often high‑pressure: advertised 90 minutes can stretch to 2–4 hours, and discounted excursion prices still exceeded online rates. That's exactly what they are doing. They will tell you that you have just to visit their 90 minutes presentation and then you will receive discounts for excursions and of course that's a lie. First of all, they are selling overprice so even with discount the price is much higher than you can find on internet and secondly, if you search similar reviews you will find that 90 minutes can easily become 180 or 240 minutes which you can spend on the beach. We were told we must attend with my wife (and child) or incur a 'no‑show' fee (posted as 500–1,000 MXN). Read any consent form carefully before signing and do not accept conditions requiring family attendance. Another thing is that you have to carefully check what you are signing in restaurants as every time you eat you have to sign and sometimes the check will have some items which you were not ordering at all and which might be on top of all-inclusive so in the end of your stay you will be presented with some additional charges which might be quite big. Better to keep copy of all checks and verify everything day before check-out to have enough time to dispute some charges. The water park closed early at least once without notice. If you want a smoother stay, avoid presentation offers, verify all bills daily, and try to arrive around noon or later not to spend hours on their "garden" reception.

Royal sands is a wonderful resort. The place was very clean and the staff was great. The food was very good as well. We will be back Everything was great

The ocean here is awesome, and the rooms are good, almost all have balcony, they have daily cleaning service, a descent area for kids, some good food and alright food, alcohol free drinks, lots of towels, you can exchange them once a day (get two clean towels daily) they have another hotel further north with free transportation there and back at certain hours throughout the day, you can use the beach there and eat at their restaurant (included) The staff is good but if you want better service at the beach, then you have to tip them before they serve you! The restaurants get fully reserved early in the morning. Sometimes you have to stand in line for breakfast (very boring) swimming pool bar closes early, and you have to leave 300 U$D payment per room in case of damage (they refund when you leave) They put us in two rooms very far separated. (Took at least 10 minutes getting to the other room each time) tho they do have rooms that are connected.

French toast

Not that clean and some staff are rude like restaurants manager.

Beautiful views, palm trees, landscaping, plants, flowers. Felt safe every where we went; security & staff at all locations. Restaurant & mini bars limited hours, room service took anywhere from 30 mins to 1 1/2 hours depending on the time; so someone must be in the room during that time. Domestic beer was not included in the all-inclusive & it was very expensive at the resort market. Requested a few items for the room prior to arrival & didn’t receive them until after several additional requests after arrival on 3rd day in the room.

Very Large Rooms! Very Nice Pools and Hot Tubs! Check out time needs to be 12.

Beautiful view

All rooms have a balcony/terrace and partially or fully sea view. Big rooms.Big pools. Few stores at the property. No evening entertainment for all (just in restaurants and not every night). The coffee shop doesn’t include in all-inclusive packages.

Pool and drinks. We checked in on April 17th as scheduled. We were given a room but were told that we would have to check out of that room the next morning, April 18th, and check our luggage with the Bell Hop for storage until another room was available. They could not give us a time when another room would be available. We kept checking with the front desk throughout the afternoon hoping to get in a room. We finally got in an another room around 4:30 pm that evening after retrieving our luggage, which was suppose to have been delivered to our room. We paid for our accommodations for April 17th to the 21st, 2026, with the assumption that we would have a room for the entire stay. We have never experienced this before and it was very disappointing that we were inconvenienced for a whole day for a room we had paid for. If we had known in advance we would not have reserved this resort.

We loved the beach and the swimming pools. The food was good overall at the buffet. We never were able to reserve the restaurants. The facilities are in good shape overall. Loved the place in general. The fact that is mostly calm and relaxing giving family vibes is true. This property it's a giant time share. Being told about the time share was shocking news to us. It's common that many hotels have a small portion reserved for that, but the consequence of this in our case is that after the first night we had to be reallocated to a different room. We were on the 4th floor at first, and then we moved to the 2nd floor. For a 6 days stay that sucked.

The key system, It is all inclusive, but you need your room key every time you get anything. A drink, food, etc. the server takes it at breakfast and doesn’t give it back until you get your &0 bill. You also feel like you have to tip for everything

Beautiful resort with amazing pools, but the food and service logistics are poor. ​The pools and splash pad are incredible and perfect for families. The resort has huge potential to be a 5-star experience as the facilities themselves are beautiful. ​The room was big and we loved it ​The Food: Truly disappointing. It was tasteless and poor quality—a major letdown. ​Pool Seating: A nightmare. People grab chairs at 6:00 AM, and there is nowhere to sit if you arrive later. The hotel must manage this better. ​Spa: Way overpriced, triple the rates in the US. ​Beach: Too much seaweed which brings endless bugs/gnats. ​Bottom line: Great potential, but the food and seating issues ruined the luxury feel.

Nothing

Close to beach Customer service, needed to change room, and lost a lot of time and other room was musty

Buffet food