Occidental Tucancún All Inclusive

I liked the cleanliness and the attention to detail. I didn’t like the organization, at times it felt rushed or unorganized.

Pros: -Staff was very nice. -Drinks are great. -Pools are great. Cons: -We did not like the food. -Our room was very hot, 78 degrees Fahrenheit. -The internet is very slow, almost unusable. -They claim to have 24-hour room service but we called multiple times and nobody answers the phone. -Our area of Beach/Ocean covered in heaps of Sargassum. I know this is out of resorts control but resorts in other parts of Cancun had no sargassum. -difficult/competitive to make dinner reservations at the resort.

everything wonderful!!!

It was huge, obviously a beauty in the past. First of all, we kept getting locked out of our room because the keycards would not work. The telephone in the room also never worked, so we could not call reception. Even when we went downstairs to complain about a thing, nothing was done about it. We also had no hot water for two days, which made it very difficult to bathe our toddler. On one occasion, our room was cleaned but no towels were left behind. We kept asking for towels and eventually had to get them ourselves from one of the cleaning staff. The pool was not very clean either. The one thing that made the pool enjoyable was Rambo and his crew, who brought a lot of energy with the Zumba dances.

Good location, clean rooms, good pool entertainment staff Ramiro and his crew were the only good thing this hotel had to offer Took more than 2 hours to check in The worse food I have ever eaten, they served the same food every day They did not have enough glasses at the pool bar during our entire stay No hot water for the last two days in our room

Same foods every days. It's tiring to not have many choices of foods The staffs are discriminate me and my friends. I also observed they treat others race bad too.

Beach. shows, air condition broken, wc noisy, claims not followed, no waitress at pool side

As described Food choices and dinner reservations.

We got the ocean-front suite, which was spacious and comfortable. The sliding doors opened out to the walkway to the beach and we had some great views. Also, Francisco, at the mid-level pool bar, is fantastic! Everything else was underwhelming at best. If you do book one of the suites, be aware you HAVE to check-in and out in the VIP area, and check-in took over an hour due to one person working there vs. the 5 people that were not busy at the main desk. The water in the shower took over 5 minutes to get lukewarm, and if you wanted hot, it needed to run for closer to 10 minutes. The microwave wasn't plugged in, the phone didn't work (and when we did get one that did, literally nobody answers the other end for any department except the bellboy, so you have to end up leaving the room anyway). The food in the buffet is so bland that its honestly not worth bothering with. There are several restaurants nearby that know what seasonings are and how to use them, and they aren't expensive. If you do eat on property, the themed restaurants are the only ones with decent options (only open for dinner and require reservations). While they can do currency exchange, dont expect them to have big bills, expect all $50's, which is very inconvenient when getting the pesos equivalent of $100. They also dont refill the fridge drinks daily, which is part of every other all-inclusive I've ever been to, so you have to ration your waters/sodas/beers, or physically go down the desk to request the service (because they wont answer the phone when it does work). They also only have 2 sm9king areas, and are militant about it. Definitely non-plussed with the overall experience. Best part of the trip was leaving the resort for a full day.

The Front desk staff was awesome.... If I had a question, they would help me and go out of their way to answer it... The people at the front desk always had a smile on their face and were extremely friendly... I liked them... I was asked to take a tour everyday and I did not want to waste my time with it.... I live in a metropolitan city and everyday get asked for something and I know they were going to hit me with something at the end. Not sure because I did not take the tour, but nothing is free in life..

Maybe it was the room. The room was 3037 and it smelled (just a little bit) not as a clean room. And the variety of food. They repeated some dishes all day.

The price vs quality keep a good ratio. Is all u need for a nice rest. The beach should have more umbrellas. The food could be more diverse. Specially breakfast.

They get five stars in all categories. A special thank you to Jose Martin General manager, who is helpful in our stay. A special thank you to our waiters: Miriam Lopez, Caroline Ake, Diana Martin, and Tere Rios. Bartenders were exceptionally friendly: Ismael-Tec, Armando, Daniel Cen, Jairo, Francisco B. In the exercise gym was Fernando Corona who assisted me with my routine. They had a nice variety of shows in the evening. Circus was an awesome show and Michael

Everything!! The staff were super sweet and friendly and the sea view was gorgeous. Amazing and healthy food options

When we checked in, we were upgraded to ocean view Room. Because the room that we reserved was not available. And they were 99% full. We were completely grateful for the upgrade. However, upon getting to the room, the room was not clean. The room also had mold in the bathroom. It also had a hole in the bathroom ceiling where some bugs were crawling out. And the phone did not work. And a couple of the lights were out in the ceiling and the track lighting, and also one lamp at the bed had no light bulb. So once I did get ahold of someone at the front desk by calling on my cellphone., they sent someone up to fix a phone which they took a phone from another room. And brought it to our room. But as far as the bugs and whatnot, they said they could not help me because they had no other room to send me to, and we had to sleep there that night. And so we just went to a store and got some bug spray and started killing the bugs in the bathroom. So and we went and bought extra sheets because the room actually looked like they meant to clean it. But they missed it, there was still some person's deodorant in the bathroom. As well as a towel on the bed. So we did not end up changing rooms. The next morning, we did go to the front desk and let them know again that something was wrong with our room and they said that they had to wait until people checked out. In order to move us, so we just decided to enjoy our vacation and just go buy some extra sheets. And just deal with it because the location is beautiful and the people I could tell that it was not their fault and I didn't want to get anyone in trouble for missing cleaning the room.

The staff was very helpful, the food was good.

It was comfortable and close walk to everything The food was awful.

I like everything

I didn’t like how it was not prepared at all to have guests with food allergies

Nothing really. If you book a standard room then you will be on the lagoon facing side and the high pitch noise from the chillers will keep you up all night. You've been warned, don't make the same mistake. As other negative reviews say the food was atrocious. Even if you book a premium, ocean facing suite - you will be disappointed if you paid more than $200 per night. It's not worth it. I don't know how this hotel has a 8.0 rating, even 5 would be too generous.