Pullman Cape Town City Centre

excellent the services and location

Price

But this booking was made online in error as May 2nd instead of March 2nd And even when the 2pax was at the hotel March 2nd, paid a price higher than the rate for May 2nd, the hotel refused to refund the initial error payment of over 10,000 rand. Collected the full payment for march 2nd of 16,000 rand. This is a very bad customer relation experience for me. Because we ended up paying 26,000 rand plus for a 3 nights experience as they won't be considerate enough to correct an error booking since it was full payment on booking

Great location and extremely friendly staff. We got the room right next to the gym. We didn’t think anything of it at first until 5 am when we got woken up by dropped weights. Felt like it was Black Saturday because of no noise cancellation of any kind. They knew exactly what kind of room they were giving us but didn’t deem necessary to give us a heads up. BTW the gym is open 24/7 so we might have got lucky with 5 am. Anyway, that made our experience way worse.

The cleanliness, the room, the restaurant and the food. and closer to everything. None

The location was very good. The staff was very kind and helpful. Very disorganized in the distinguishing what was hotel and what was residential. Instability in some of the systems, phones, alarm went off at night out of nowhere.

Well priced for the location and facilities offerred

n/a

We were a bit confused that the airport shuttle was for cost. The water temperature was very hard to control in the shower.

Great hotel, very clean and comfortable. Would recommend.

they deny my bookings took my money and never gave my an Apartment i would like a refund or rebook what i have paid and not being giving...... i guess booking is the real scam here took my money and never gave me an Apartment

Location was central to everything and the staff was exceptional. Larger room

I got there at midnight new year and everything in Capetown was booked but the front desk receptionist was so kind and did his best to get me an early check-in. He was able to get me and my girlfriend a room within 1 hour. I had to pay a small early check-in in fee but I was so glad and will forever be grateful to the guy. Everything was exceptional 0

The shower wasn’t the best

Wesley on the tours desk was especially helpful and the shuttle to the V & A was great. We were part of a tour the was beginning in the Pullman and as we were coming in a couple of days early we book the extra nights. We explained this when we booked in and were assured that we could stay in the same room for the duration of our stay. However house keeping came to us on the day that the accommodation was to begin for tour to ask what time we would be vacating our room. We explained the situation and were told that they would check with reception. Later in the day when we were leaving to go on a booked tour we were then told that we needed to change rooms. As we were on our way out we didn't have time to go back and move our belongings. It seemed that things in reception were often confused. For some reason we were the only ones contacted for our tour group with regard to planned tours. Initially we didn't know the people in our group and we were sitting around waiting however everyone was already in lobby.

The room was very nice, and the breakfast was awesome. The staff are very polite and very helpful. The location of the hotel is excellent. The hotel has also a complimentary whereby they offer free transport to and from V&A Waterfront.

Overall good professionalism and location was great I did not have hot water in the shower

Y

The value , location and bed ! It was also clean . Staff at the front desk during the evening not quite reactive .. I asked for a lift it never came until I did it myself Room service were good

Thank you for the hospitality. NA