Hotel Rilux Cartagena
About Hotel Rilux Cartagena
Comfortable Accommodations Hotel Rilux Cartagena in Cartagena de Indias offers comfortable rooms with air-conditioning, private bathrooms, and modern amenities. Guests enjoy garden or city views, work desks, and free WiFi. Dining and Leisure The hotel features a traditional restaurant serving Caribbean cuisine, a bar, and a terrace. Additional facilities include a coffee shop, hairdresser, and a fitness center. Prime Location Located a 5-minute walk from Bocagrande Beach, the hotel is near attractions such as the Palace of the Inquisition (2.2 mi) and Cartagena's Walls (3.1 mi). Rafael Núñez International Airport is 5.6 mi away. Guest Satisfaction Highly rated for its attentive staff, convenient location, and comfortable rooms. License Number(s): 175859
Amenities
- 24-hour front desk
- Meeting space
- On-site dining
- Bar / lounge
- Café / coffee shop
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Spa / sauna
- Pet friendly
- Family friendly
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Location Perdona was rude and the hotel lack of costumer service.
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Location is good, it’s cleans and comfortable Some of the people working there are not helpful at all. The cleaning ladies were fantastic—very nice and willing to help—but the front desk staff were not willing to assist with anything. You even have to leave the hotel to get ice or water because there’s no way of getting it inside the hotel. Breakfast was just okay. The setup is very strange. Instead of having bowls of fruit or self-serve coffee machines, you need to ask for everything, and they pre-make the fruit plates with six tiny pieces of fruit (two tiny pieces of watermelon, two tiny pieces of pineapple, and two tiny pieces of papaya). Everything feels minimal, as if it were a gift and you weren’t paying for it. My dad ordered soup and eggs, and no one informed him that he needed to pay extra for them. They also never brought the eggs, and when he asked why, they simply said it was extra. This is the first time I’ve had an experience at a hotel where they make you feel like you’re begging for everything. The hotel could be great if they wanted to, but they simply don’t care about good service.
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Cleanliness Very basic no coffee expresso no hot water
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The location The breakfast
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There is no way to control AC by yourself, you need to call the reception everytime. Breakfast was very limited with slow service, on weekends there should be more staff. It was very pricy tbh, just paying for the location.
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Everything was nice about the property. Staff was nice and very safe and secure. Location was Great
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The manager is excellent the front desk people is a disaster
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Location was great and the breakfast was simple but good. I value the staff hard work, diligence and amability. Rooms were clean and comfortable. The resources were limited as I had to ask for towels, toilet paper and we were two days without water. I specially hated the poor trained staff at the reception which charged me with a local tax of almost 20% for residents, because I do have a Colombian citizenship, but I do not live in Colombia (I have dual citizenship actually).
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Staff and location It would have been wonderful if the room has internal temperature control.
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staff and location
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Everything was good
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The breakfast could be better.
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I have stayed a few times and will again, because there isn't anything that I do not like about the property.
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No control for air conditioner
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Clean. Comfortable. Great location.
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Great location. Well maintained. Very pleasant staff.
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you could hear noise from hallways
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Everything about it was perfect
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No hair dryer, AV does not turn off. Room was an icebox
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The staff is very nice. The location is great. The room was very comfortable. Great shower. Breakfast, super. No complaints.
