The Dewberry Charleston

clean room and staff

absolutely phenomenal experience. food and drinks were excellent, service was top notch, room was beautiful, hotel is in the perfect location. we will 100% be back

Most comfortable mattresses and delicious food Nothing

We love the hotel and location. Such a friendly helpful happy staff and the food and drinks are great as well. We cannot wait to go back

that should in each room it is so good! The staff and the property are both impeccable. Breakfast in the "living room" is also excellent.

Rooms are small but well appointed. Large bathroom is a plus!

They set the standard for 5 stars. Great stay. Would certainly come again.

Every hotel staff member was very kind and helpful! Room was clean and spatious

We had lunch in The Living Room on our last full day and after the waiter took our order, he came back to inform me that they were out of the dish that I had selected (salmon) and I went ahead and chose a different salad with shrimp. A lovely lady (a manager, I'm assuming) came over to apologize for not catching this issue earlier because they were down two chefs in the kitchen and advised me that they were going to comp my dish from the check. This was unexpected and very kind of the staff. Needless to say, the customer service here was impeccable. I would not hesitate to recommend this hotel to anyone and would come back here for 5-star accommodations and service.

The property was nice and clean. The rooms were a little small.

Very nice hotel in a great location with super attentive staff. In room breakfast far better than any other hotel we’ve stayed at!

Highly recommended.

Air conditioning was terrible. Staff hid hvac problems from us until too late in day to deal with

Everything about my stay at the Dewberry was lovely. Friendly, accommodating staff. Beautifully appointed rooms. Comfortable beds. Central location that made it possible to walk everywhere. Fresh-baked chocolate chip cookies delivered to my room at 11pm. Would 10/10 stay here again. The fitness room doesn't have dumbbells or strength-training machines -- only cardio machines.

This property was absolutely stunning with beyond 5 star staff and service.

Disappointing

Perfect location to stay in the downtown Charleston area. The staff was very helpful. Would definitely stay again!

First, if you’re hoping to call the front desk, prepare for a scavenger hunt. The calls appear to be outsourced somewhere in a parallel universe because whoever answers has absolutely no idea how to help with anything at the property. You’ll be transferred around so many times you’ll start feeling like a hot potato. Speaking of hot, let’s talk about the AC. Apparently, the hotel believes guests should experience all four seasons in a single night. At some point, the air conditioning seems to shut off for energy-saving purposes, so don’t be surprised if you wake up feeling like you’ve been slow-roasted overnight. Then there’s the parking situation. They conveniently forget to mention that staying at the hotel doesn’t actually include parking at the hotel. Instead, you’ll pay roughly $60 per night for valet/parking on top of the room rate. Nothing says hospitality quite like paying extra to store your car on the property you’re already paying to stay at. And make sure to check your bill carefully because they somehow managed to charge me twice. The one bright spot? The rooftop restaurant is genuinely nice. Great atmosphere, good food, good drinks. My recommendation: stay literally anywhere else, then come by for dinn

We were a little underwhelmed when we stayed at the Dewberry. It is nice but not for the price you pay. We stayed at another hotel for 3 days before that & had impeccable service & rooms so maybe that is why but we didn't feel like there was anything really special about our room here. The location is far away from all the things we wanted to do, which was fine because we don't mind walking, but just something to note. The rooftop bar is a must & you get preferred access if you stay there which is really what you are paying for. I had added an upgrade to our room for a bottle of champagne to be sent up to our room when we checked in but it never came. We left early the next morning to go to the airport & when we got in the car my husband realized we left some pictures in our room so I sent the hotel a message to see if they could get them for us before they cleaned the room, but I never even heard back from anyone. Overall the stay was fine but we just figured for the price it would be a little more upscale.

They need to add a cover over the valet... Roof extension. People were getting soaked during rains. This was my complaint the last time I stayed at this hotel... The citrus club is a train wreck. Definitely need better management over the citrus club, and more common sense. This would take a very good property into a great property...