Courtyard by Marriott Bethesda/Chevy Chase

The size of the room was excellent. It was comfortable and spacious enough. The bathroom was the perfect size. The staff was very pleasant and answered all of my questions. I am allergic to feather pillows. I was afraid to use the pillows because I didn't know what they were made of. There was no conditioner in the conditioner bottle. (I could've asked about both of those issues.)

The neighborhood was beautiful! Property felt safe and hosts were kind! Rooms were very small and the pet fee when they won't clean up or room if there's a dog in there

Location & housekeeping did a nice job tidying up our room everyday Expensive parking for hotel guests and it would be nice to access stairs from the 2nd floor to the lobby. We never found them.

The staff was friendly and We enjoyed the pool Not a very good value for the price. With the price of the room, breakfast should be included. Not to mention you have to pay $30 for parking in addition to the price of the room.

Exceptional

Pleasant

The staff are so friendly here! And the general manager, Walter, went out of his way to assist me with a project. The rooms are clean and quiet. Hot coffee in lobby starting at 6:30 am. No Celsius or Alani drinks available in the snack center.

We loved the room, the bed was comfy, and the daytime staff was absolutely wonderful. Within the local area, there are plenty of great food selections within a 5 minute drive. Parking was so easy, unlike many hotels in DC. We really enjoyed our stay. The night shift receptionist who took my call the night prior to my arrival was overtly rude. She was curt, impatient, monotone, and rapid-fire in her responses without breaks between each words, clearly not caring if I understood what she was saying. It was clear she was annoyed to have received a phone call. She absolutely should not be the face/voice of customer service and, if Marriott were to do a secret late night call-in, I believe they would agree she should not represent their hotel. She is the sole reason I gave an 8 instead of a 10.

Great pool and lots of restaurants nearby!

In general not goof customer service.

Exceptional

Exceptional

Very good

Lunch option

Convenient to the Metro, shopping and restaurants are all right there

Comfortable bed, friendly helpful staff, good location Strong urine smell in the bathroom!

I was given a room directly across from 3 elevators & I COULDN’t sleep due to all the noise of the elevators. The next morning I asked to be moved to another quieter room but the staff gave me the run around & didn’t move me. I had to ask to speak to the manager after a 2nd night of noise. They said they would speak to the manager. They never did & did not move me. The staff was really not helpful & stupid. I will be reporting them

The staff was very helpful! We were moving our son, so needed to park a U-haul truck. They had a safe, large parking lot to accommodate us for a reasonable rate. The onsite restaurant is convenient, but definitely over priced. There is a Starbucks and other convenient restaurants nearby. Overall, a great hotel for our needs.

Great location Elevators not working this stay

All good